**Summary**Complete day-to-day tasks that include, but are not limited to:Managing team, as well as meeting KPIs and company goals. Monitor individual and team performance, identifies opportunity areas and creates action plans for improvement.Key duties and responsibilities:- Manage employee schedules, monitor calls and provide support with questions regarding the product.- Lead, motivate and train staff to meet established goals and objectives.- Monitor performance, provide and document constructive feedback to ensure quality and procedural compliance.- Establish and execute development plans to ensure continuous improvement in operational proficiency, quality and customer satisfaction.- Ensure timely evaluation of employee performance and incentive tracking.- Take escalation calls and turn them into learning opportunities.- Elaborate and execute motivational plans and activities to promote a great working environment.- Prepare for weekly and quarterly business review meetings.- Collaborate with other areas to ensure company policies compliance.- Serve as liaison between company and client, balancing client needs with business goals.**Qualifications**:- Demonstrated proficiency in managing and motivating teams.- Adaptability to manage constantly changing priorities and workflow.- Work efficiently in a high demand, team oriented and fast-paced environment.- Ability to work and communicate effectively with all levels of the organization.- Ability to make timely and sound decisions under pressure.- Time management.- Computer and excel proficiency.- Proficiency in spoken and written English.*_This is an on-site position, applicants must reside in Tijuana, B.C._Tipo de puesto: Tiempo completoSalario: $6,000.00 a la semanaTipo de puesto: Tiempo completoSalario: $6,000.00 a la semanaHorario:- Turno de 10 horasPrestaciones:- Servicio de comedorIdioma:- Inglés (Obligatorio)Tipo de puesto: Tiempo completoSalario: $24,000.00 - $42,000.00 al mesHorario:- Lunes a viernes- Turno de 10 horasPrestaciones:- Bebidas gratis- Estacionamiento de la empresaTipos de compensaciones:- Bono de productividadExperiência:- Management: 2 años (Obligatorio)Idioma:- Inglés (Obligatorio)Lugar de trabajo: Empleo presencial