**Summary**
Complete day-to-day tasks that include, but are not limited to:
Managing team, as well as meeting KPIs and company goals. Monitor individual and team performance, identifies opportunity areas and creates action plans for improvement.
Key duties and responsibilities:
- Manage employee schedules, monitor calls and provide support with questions regarding the product.
- Lead, motivate and train staff to meet established goals and objectives.
- Monitor performance, provide and document constructive feedback to ensure quality and procedural compliance.
- Establish and execute development plans to ensure continuous improvement in operational proficiency, quality and customer satisfaction.
- Ensure timely evaluation of employee performance and incentive tracking.
- Take escalation calls and turn them into learning opportunities.
- Elaborate and execute motivational plans and activities to promote a great working environment.
- Prepare for weekly and quarterly business review meetings.
- Collaborate with other areas to ensure company policies compliance.
- Serve as liaison between company and client, balancing client needs with business goals.
**Qualifications**:
- Demonstrated proficiency in managing and motivating teams.
- Adaptability to manage constantly changing priorities and workflow.
- Work efficiently in a high demand, team oriented and fast-paced environment.
- Ability to work and communicate effectively with all levels of the organization.
- Ability to make timely and sound decisions under pressure.
- Time management.
- Computer and excel proficiency.
- Proficiency in spoken and written English.
*_This is an on-site position, applicants must reside in Tijuana, B.C._
Tipo de puesto: Tiempo completo
Salario: $6,000.00 a la semana
Tipo de puesto: Tiempo completo
Salario: $6,000.00 a la semana
Horario:
- Turno de 10 horas
Prestaciones:
- Servicio de comedor
Idioma:
- Inglés (Obligatorio)
Tipo de puesto: Tiempo completo
Salario: $24,000.00 - $42,000.00 al mes
Horario:
- Lunes a viernes
- Turno de 10 horas
Prestaciones:
- Bebidas gratis
- Estacionamiento de la empresa
Tipos de compensaciones:
- Bono de productividad
Experiência:
- Management: 2 años (Obligatorio)
Idioma:
- Inglés (Obligatorio)
Lugar de trabajo: Empleo presencial