**POSITION** SUMMARY**
The Capacity Portfolio Representative is an entry-level role responsible for the growth and retention of a portfolio of active carrier accounts. This individual creates value by understanding each carrier's goals and preferences and identifying freight that best meets their needs. The Capacity Portfolio Representative develops understanding of digital, automated, and manual booking solutions and drives capacity utilization through relationship building, problem solving and providing an exceptional carrier experience. Accountable for informing contracted carriers of service level requirements so carriers can meet the expectations of the customer.
**DUTIES AND RESPONSIBILITIES**
The duties and responsibilities of this position shall consist of, but not be limited to, the following:
Portfolio Growth
- Learn and demonstrate understanding of carrier's business, growth goals, preferences, capabilities, equipment, and expertise to maximize the relationship, capacity utilization, use of digital products and carrier satisfaction.
- Monitor activity and/or dormancy of accounts within the portfolio. Investigate potential causes, identify solutions, and take appropriate action to grow inactive or underutilized accounts.
- Develop understanding of automated booking products including Book it Now, Auto-Book, Committed Capacity Programs, and the benefits of each to the carrier and C.H. Robinson. May gain experience and exposure with additional strategic procurement products.
- Build a solid understanding of the C.H. Robinson carrier website and mobile apps; introduce and inform carriers as new tools or features are released.
- Drive awareness and benefits of carrier payment programs. Identify which products are best suited to each carrier based on needs and preferences.
Capacity Procurement
- Build understanding of freight market dynamics, seasonality and supply and demand factors that influence capacity availability and pricing decisions.
- Gain expertise with capacity analytical and internal costing tools and utilize in guiding informed buying/negotiating decisions that are within cost parameters and at market rates.
- Proactively post all available transactional or desired committed capacity, using complete and accurate details, to enable efficient matching of freight to equipment and support accurate customer pricing and load acceptance
- Negotiate and secure both transactional and committed capacity utilizing various methods of communication with carriers.
Carrier Experience
- Deliver a superior level of service to the carrier by identifying or responding to issues, determining the best course of action, and implementing solutions. Provide leadership visibility to serious or repeated problems.
- Regularly review carrier feedback and respond accordingly, ensuring issues are resolved or escalated when necessary to deliver the best possible experience to the carrier.
- Enable carrier's cash flow by providing cash advances, providing guidance or direct action to resolve payable issues, etc.
Quality
- Work closely with internal partners on shipment updates, problem resolution and/or operational execution.
- Enable consistent and accurate in transit load visibility.
- Inform carriers and reinforce ways an automated solution can improve the experience or drive efficiency.
- Work with carriers to identify most efficient options for providing automated in transit shipment visibility, either via a C.H Robinson mobile app or other automated shipment tracking technology solution chosen by the carrier.
- Provide shipment updates on non-automated loads regularly throughout the day.
- Reinforce with carriers the expectation regarding on time pick-up and delivery requirements. Identify possible root cause issues and partner with carriers to improve results.
QUALIFICATIONS
Required:
- High School diploma or GED equivalent
- Site Specific: bi-lingual (Spanish & English) proficiency
Preferred:
- Bachelor's degree preferred
- Business Relationship Management: Has experience building positive relationships with team members or stakeholders to create mutually beneficial outcomes. Has well-developed communication skills and demonstrated ability to tailor and deliver messages for the audience
- Customer Service: Has experience using customer perspective to guide decisions and actions and can demonstrate going above and beyond to support the customer and deliver a positive experience.
- Strategic Thinking: Demonstrates experience anticipating opportunities and challenges and utilizing knowledge to achieve a desired outcome.
- Problem Solving: Possesses the ability to define the problem, determine the cause, identify and implement solutions and see issues through to resolution within acceptable timeframes.
- Ownership: Holds themself accountable for responsibilities and demonstrates proper follow through.
- Thrives in a fast-paced, high-energy environment, has demonstrated the ability to manage their ti