.Freight Covered Every Day-Exceed customer on-time pick-up and delivery expectations; proactive analysis to prevent service failures.- Proactive market analysis daily to prevent service failure.- Customer Relationship-Consistent and professional communications; effective, prompt, and courteous communications with respect to difficult situations, relaying service failures, etc.- Constant internal communication with team members and CSRs. We are one Transplace and that MUST be understood and executed every day.- Carrier Relationship-Productive develop and maintain carrier relationship, cover loads, handling, and management of difficult situations, etc.- Achieve Internal Department Goals-Ensure appropriate use of internal high-service, fair and cost competitive services.- Financial Procedures and Operating Metrics-Detention management, research/resolving invoice discrepancies, automation objectives, expedite decisions and cost, etc.- Documents retrieval and uploading documents accordingly, such as PODs, BOLs, Lumpers, Invoices etc.- Secure capacity for loads.- Leverage carrier communication to influence capacity awards during tight markets.- Determine eligibility for additional non-committed freight to be awarded to internal brokerage services.- Contact carrier to obtain status of load-tendered; continue monitoring theshipment for on-time pick-up, transit, delivered, empty.- Update load status in system, e.G. loaded, pick-up, delivery, empty, etc.- Notify Shipper and/or Receiver of Load Status and reschedule pick-up/delivery appointments when necessary.- Establish and maintain effective relationships with shippers and receivers through professional and timely communications and inquiry responses.- Correspond with customer and carrier regarding detention information.- Communicate and gain approval for expedite shipments.- Train customer users on the TMS, leveraging knowledge of customer business practices and workflow- Negotiate with carrier and customer for spot shipments- Lead training sessions for Carrier Contacts as necessary on Carrier Portal- Identify patterns with shipper, receiver and carrier performance and recommend actions for improvement- Demonstrate ownership of assigned segments of business.- Coordinate and direct shipments and deliveries, including Shipper to Cross-dock, Cross-dock to DC, DC to DC, DC to Store, etc. to improve Customer/Carrier equipment utilization- Set-up new Receivers, vendors and suppliers- Resolve financial discrepancies in TMS financials (Carrier invoice does not match in TMS and must be reviewed and make determination; make adjustments in TMS; and, respond to Accounting to deny or approve the additional funds, etc
