Carrier Billing Specialist I - Mex

PURPOSEThe Carrier Billing Admin will be responsible for processing, researching, and auditing carrier and customer invoices using our proprietary accounting software.
This individual is responsible for ensuring all daily required tasks are completed in accordance with dept policy and procedure guidelines as well as any additional customer-specific SOPs.ESSENTIAL DUTIES & RESPONSIBILITIES- Process invoices within Carrier Payment queues- Coordinate internally with team members and interdepartmentally to meet/exceed departmental requirements- Communicate with internal staff, operations managers, and external carriers to ensure proper invoice resolution- Investigate problems applicable to potential system issues and report to management- Identify and incorporate opportunities for process improvementREQUIRED KNOWLEDGE/SKILLS/ABILITIES- Excellent verbal and written communication skills- Proficient in Microsoft Office- Problem-solving skills- Detail oriented- Organizational skills- Customer service skills- Familiar with standard concepts, practices, and procedures within logistics industry preferredQUALIFICATIONS/EDUCATION- High School Diploma or EquivalentPHYSICAL DEMANDS & WORK ENVIRONMENT**Work Environment**: Job is typically performed in a general office environment or remote.Physical RequirementsNP Not PresentO Occasional (Up to 25% of time)F Frequent (26%-74% of time)C Constant (75% or more of time)