Flo Networks is a leading provider of telecommunications services between the US and Mexico. We provide connectivity and managed services to Fortune 1000 companies, telecommunications, and cable companies over a fiber optic network that spans over 13,000 miles between both countries.We have an immediate need for an experienced **Carrier Relations Manager.** This position can be based in **Monterrey, **Ciudad Juárez, or Mexico City, Mexico.****The Role**:**The Responsibilities**:- Source connectivity services for our customers in the region.- Accurately quote pricing and serviceability options to sales executives, pre-sales engineers and project managers.- Accurately maintain records of circuits ordered and status of ongoing projects.- Provides information to internal departments in regards to circuits (i.E. circuit IDs, account numbers, etc.)- Maintains an outstanding working relationship with telecom vendors and carriers.- Assists Finance with billing disputes with vendors.- Assists in the processing of telecom invoices and reconciliation.- Responsible for the procurement of telecom services beyond customer premise locations.- Reconciles customer premise connection charges and contract recurring lines.- Assists management in resolving inquiries concerning charges to the budget.- Assists in maintaining telecommunication accounting records, documents and databases.- Creates and responds to written business correspondence with telecommunication vendors, carriers and regulatory agencies as required.- Assists the support departments when the services procured are in default of the agreed terms and conditions for performance, technical requirements, support and response times.- May perform other duties as assigned.**The Requirements**:- Bachelor's degree in Telecommunications, Computer Engineering or related.- +5 years' experience procuring, managing or delivering telecommunications services.- Special skills in project management, time management, organization, multi-tasking and detailed accounting analysis are needed for this position.- Excellent time management, use of planning and forward-thinking skills and decision making skills.- Must be detail oriented, very organized, self-motivated and maintain a professional attitude.- Bilingual - Fluent in English and Spanish.
