POSITION SUMMARYFocused on securing capacity for loads (loads to trucks), the Carrier Representative role combines sales, account management, and operational execution to meet the transportation needs of the customer.
The Carrier Representative develops and builds relationships with the carrier community in order to grow their portfolio and ensure freight moves in accordance with customer expectations.DUTIES AND RESPONSIBILITIESThe duties and responsibilities of this position consist of, but are not limited to, the following:Execution:Ensures assigned and open-board freight moves in accordance with customer expectation by matching capacity to shipments.
Focuses on acquiring and growing auto-assigned loads to build their business.
May be directed to work on specific freightProvides day to day problem resolution; identifies issues, seeks input from others to help determine the best course of action and implements solutions.
Works closely with internal partners (account management, operations or leadership) on shipment updates, problem resolution and/or operational executionCapacity Procurement:Secures capacity on a shipment by shipment basis by calling carriers, taking inbound calls based on interest generated from load boards, negotiating rates, and making buying decisionsEnsures capacity meets specific load requirementsUtilizes internal pricing tools to purchasecapacity within cost parameters and at market ratesEngages internal resources for help interpreting carrier analytics and leveraging other tools to guide informed buying decisionsMay manage an existing carrier or lane within a certain geographyInternal and External Relationships:Develops new carrier relationships by researching carriers in the marketplace, generating leads, calling potential carriers, initiating contact with key stakeholders and qualifying the accountMaintains and grows relationships with existing carrier accounts through regular phone calls, emails and/or face to face visits to build a carrier base Based upon carrier needs, may participate in carrier account reviews with more senior level employees and/or leadership asks questions to understand current and future business needs, discusses recent wins/losses and identifies opportunities for additional businessEstablishes contacts and builds relationships to form an internal network of resourcesQuality:Drives the automation of carrier activities (automation compliance) in accordance with company strategy.
If needed, engages internal SMEs to partner with in selling CHR's automation products and servicesEnsures quality expectations are met on all assigned businessComplies with expectations as defined in internal trading rulesOther duties or responsibilities as assigned according to the team and/or country specific requirementsQUALIFICATIONSRequired:High School diploma or GEDSite Specific: Fluent in Spanish and English (written and verbal)BenefitsWe offer a competitive benefits plan above the Mexican Labor Law.
This includes life and medical insurance, a Wealth Accumulation Plan (Plan de Pensiones), an Employee Stock Purchase Plan, and among others, the opportunity to prosper in a Fortune company.
