.TIJUANA OFFICE OF SELECT VOICECOMSelect VoiceCom is an American and Australian owned company providing call center services.
Our main goal is to provide first-class service to all of our clients, directly linked to our goal of providing a great work environment that our employees can be proud of.
We want all of our employees to proudly say, 'I work at Select VoiceCom' and think it's a great place to work!
The owners and managers at SVC care about their employees and listen to their feedback.
All of our company decisions take into account how they will affect our employees and what we can do to make it beneficial for them.If you are considering a move from your current job or want to build a new career with an opportunity to learn and grow, we urge you to apply at Select VoiceCom today and join the growing SVC family.
You won't regret it!BILINGUAL CASE MANAGEMENT AGENTWhat you'll do:As a Case Manager, you will be calling Spanish-speaking people in the US and providing them with support and expertise to build complete and accurate case files for the SSD process.Responsibilities:Schedule and maintain a schedule of case screenings and follow-up with various entities involved in the Social Security disability application process.Complete phone interviews to obtain necessary information for Social Security Disability case screenings and applications.Review the Social Security Disability process and documents with customers, setting expectations and encouraging ongoing communication.Review all provided documentation and screening details and provide an accurate assessment of the customers' eligibility for Social Security Disability Benefits.Obtain signatures on all necessary authorization and acknowledgment forms.Obtain a thorough list of all treating sources to acquire medical documentation not yet provided.Encourage customers' participation in the active retrieval of all medical documentation from treating sources.Coordinate with customers, medical treatment sources, and the Social Security Administration's Disability.Contact Disability Determination Services to provide all applicable medical documentation.Enter all pertinent information into the Project's proprietary application including data entry and scanning/sorting of all case documents.Review all medical records received from treating sources to ensure accuracy of patients' information (Name, SSN, etc.)
and utilize documentation to supplement or construct case files.Perform timely and regular follow-up with Social Security Administration and Disability Determination Services analysts to confirm receipt of all pertinent case documents and medical records.In the event of denial by Social Security, contact claimants and obtain additional customer information to support the determination as to whether or not the case has sufficient merit for appeal