Cash Collection Analyst

**_ Responsibilities: _**
- Analyzes and recommends customer credit limits based upon credit scores.
- Investigates potential credit fraud and works closely with internal security and business partners to resolve.
- Resolves credit issues independently.
- Negotiates down payment with customers and HP sales staff to allow customer to purchase above their credit limit.
- Analyzes and researches customer's receivables account delinquency and determines the type of communication method to facilitate payment.
- Resolves disputes related to customer payment on delinquent accounts and negotiates and ensures payment from customer.
- Recognizes trends for non
- payment and resolves issues by engaging internal partners.
- Initiates the dispute resolution process with internal HP partners and follows issue and ensures resolution for HP and customer.
- Analyzes at-risk customers and recommends account strategies to prevent delinquencies.

**_ Education and Experience Required: _**
- First level university degree with a focus in business or economics recommended or equivalent experience.
- Typically 2-4 years of experience in collection.

**_ Knowledge and Skills: _**
- Intermediate written and verbal communication, negotiation, and conflict resolution skills.
- Intermediate accounting knowledge.
- Intermediate problem solving skills.
- Basic computer skills.
- Intermediate prioritization skills.
- Basic understanding of risk mitigation tools.
- Intermediate understanding of HP's order management process.
- Intermediate understanding of HP's dispute management process.
- Intermediate understanding of collection processes and financial concepts.
- Intermediate influence skills.