Founded in 2017 by seafarers for seafarers, Cruise Academy specializes in maritime training and shipboard recruitment for the global cruise sector. We are MLC Certified and proudly audited and approved by the UK Maritime & Coastguard Agency.
Overview: We are seeking skilled and experienced Casino Dealers to join our dynamic team onboard an ocean-going cruise ship.
The ideal candidate will have a passion for providing exceptional customer service, a strong understanding of various casino games, and the ability to work in a fast-paced, international environment.
As a Casino Dealer, you will be responsible for ensuring that our guests have an enjoyable and exciting gaming experience while adhering to all regulations and policies.
Responsibilities: Operate Casino Games: Manage and conduct a variety of casino games including Blackjack, Craps, Roulette, and Poker, ensuring that all games are played according to established rules and regulations.
Customer Interaction: Provide exceptional customer service by engaging with guests, explaining game rules, and creating a welcoming atmosphere at the gaming tables.
Game Supervision: Monitor game play to detect any irregularities, ensure fair play, and address any issues that arise promptly and professionally.
Compliance and Security: Adhere to all internal and external regulations, including gaming laws and company policies, to ensure the integrity of the gaming experience.
Cash Handling: Accurately handle chips, cash, and cards during game play, ensuring all transactions are recorded and accounted for.
Maintain Game Equipment: Ensure that all gaming equipment, including cards, chips, and tables, are in excellent condition and properly maintained.
Training and Development: Participate in ongoing training sessions to stay updated on gaming rules, customer service techniques, and any new games introduced.
Reporting: Prepare and submit daily reports on game activities, including any incidents or irregularities, to the Casino Supervisor/Manager.
Education and Experience: Minimum Experience: At least 2 years of experience working as a Casino Dealer in a land-based casino, with cruise ship experience preferred.
Game Knowledge: Proficient in dealing a variety of casino games including Blackjack, Craps, Roulette, and Poker.
Language Skills: Fluency in English is required; additional languages are an asset.
Training: Completion of a recognized Casino Dealer training program is preferred.
Customer Service: Strong customer service skills with the ability to communicate effectively and build rapport with guests from diverse backgrounds.
Other Requirements: Physical Fitness: Ability to stand for extended periods and work in a physically demanding environment.
Adaptability: Willingness to work in a flexible schedule, including nights, weekends, and holidays, as required by the cruise ship itinerary.
Team Player: Ability to work collaboratively with other casino staff and cruise ship personnel to ensure a seamless guest experience.
Contract: Averaging 6 months onboard, followed by 2 months of vacation.
Shared cabin (one other person with en-suite bathroom facilities).