Responsible for creating culture towards different customer-centric initiatives, empowering, and coordinating regional teams for alignment.
Tasks to develop will include the co-creation with Product Owners and Regional/Local operations, the design and elaboration of deliverables that are part of the portfolio project of Global Commercial Development, sometimes turning complex concepts into digestible pieces of information.
In parallel, in this role is essential to promote behaviors, actions, and mindset that result in a greater focus on our customers through communication, engagement, recognition programs, trainings, and events related to Customer Experience.
**Main Responsibilities**:
- Foster best practice sharing and recognizing accomplishments.
- Report monthly, quarterly, and annual Commercial Development achievements for internal and external stakeholders and support in executive presentations
- Collaborate with cross-functional teams to understand the demands and requirements of different initiatives impacting the commercial model and customer-centricity agenda.
- Encourage and strengthen customer experience communications in all regions in a close collaboration scheme with regional Customer Experience offices.
- Proactively identify opportunities for improving culture and implement necessary changes.
- Support the creation and development of engaging and interactive learning materials, including job aids, infographics, video tutorials, animated gifs, and other multimedia content.
- Stay up to date with industry trends, emerging technologies, and best practices regarding learning and cultural transformation.
- Sustain the change by leading cultural transformations through change management practices to support commercial development projects.
- Design and reinforce learning, supporting the creation and improvement of engaging interacting learning materials.
**Position Challenges**:
- Become an expert of how Cemex leads the Customer Centricity priority, understanding the relationship of all efforts and being able to link them in global channels
- Ability to interpret information to produce deliverables quickly.
- Cocreate and influence cross-functional stakeholders.
- Working with different cultures to translate learning materials.
- Coordinate different projects simultaneously.
- Ability to adapt to unforeseen circumstances.
- Being agile at problem solving and making decisions quickly.
**Qualifications**:
- Fluent in English
Language Proficiency:
- English C1 Level (TOEFL ITP >=550, TOEFL BT >=80, IELTS >=7 or equivalent)
- _Required:_
- Bachelor's Degree in Communication, Marketing, Business administration or related
- Experience in Instructional Design, Training, Change Management or related
- Great communication skills
- _Years of Experience:_
- 3 years
- _Desire:_
- Experience in Organizational Communication
- Knowledge of change management technologies
- Microsoft suit (PPT, Word, Excel, SharePoint, Forms, Yammer)
- Desirable data analytics and agile methodology
**Internal/External Relations**:
**INTERNAL**
- Product Owners
- Regional Customer Experience teams
- Global Change Management
- Cemex University OHR**EXTERNAL**
- Customers (occasionally)
- Consultants & suppliers (occasionally)
**CEMEX Diversity and Inclusion Statement**:
At CEMEX, we recognize the diversity of the world in which we live and in which we do business.
We respect diversity, we address the inclusion and non-discrimination of any talented person, regardless of gender, physical ability, age, sexual orientation, culture, ethnicity, religion, political affiliation, marital status, pregnancy / maternity / paternity and nationality.
We promote a culture of equity for the construction of a sustainable business and the well-being and development of CEMEX employees.