The objective of the position is to assure the End to End Service, performance and support services for Ready Mix applications.
Main ResponsibilitiesAssure End to End service for Business Line ApplicationAnalyze Business Applications BehaviorAssure Teams integration for End to End ServiceEvery service should go from Help Desk, to Level2, Level3, using the ITIL Process smoothly.Identify if any process or team has issues to assure a smoothly processDefine and coordinate necessary action to fix any service breakAssure Business Users experience satisfactionProvide visibility of End to End service performanceResolve stability and performance issuesAssure the accuracy on application documentationCRM Function for Business Line IT-Ops Service RequirementsAddress operation and project requests to a successful deliveryManage Continuous Improvement ProjectsUnderstand the Ready Mix Operation and ApplicationsKeep close to Ready Mix Project Teams to understand the evolution path and support the success of the project and support servicesQualificationsEnglish and Spanish required.IT Engineering Academic BackgroundExperienced on IT ProjectsServiceNow CMDB / Service Mapping knowledge desirableSoft SkillsHigh analytical skillsLeadership skill to manage multidisciplinary teamsPresentation skills, public speaking, self-motivatedInternal/External RelationsINTERNAL IT Operations Service LinesP&IT Business Evolution ServicesRegional P&ITCountry IT HeadsEXTERNAL CEMEX Diversity and Inclusion StatementAt CEMEX, we recognize the diversity of the world in which we live and in which we do business. We respect diversity, we address the inclusion and non-discrimination of any talented person, regardless of gender, physical ability, age, sexual orientation, culture, ethnicity, religion, political affiliation, marital status, pregnancy / maternity / paternity and nationality. We promote a culture of equity for the construction of a sustainable business and the well-being and development of CEMEX employees.
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