.About the role:Reporting to the Regional Operations Manager for Central America, the Operations Specialist serves the needs of G Adventures customers – internal and external. Duties will include working with suppliers, the field staff, and the Reservations team using efficient processes and actioning any foreseeable problems. You will also need to communicate clearly and efficiently with travelers, supporting the Regional Operations Leadership team to ensure accuracy of product and flow of operations.What you'll be doing:Administrative support for the Global Sales and Base Camp Operations teams for information-gathering and logistics related to travelers before arrivals.Assist in ensuring the G Adventures brand and other client brands are properly represented throughout the region.Ensure trips are running as per our technical itineraries (create and update them when necessary).Work with the Regional Operations Leadership team and appropriate stakeholders (Product…) to ensure product maintenance, audit, and development/implementation of new product development.Ensure all pre-tour information needed by the travelers is ready.Monitor the information in the Slack trip channels and ensure all necessary information is provided.Monitor incident reports as they come in, communicating with the Reservation and CEO Manager as necessary to determine if follow-up is needed, and communicating with appropriate individuals to assist in issue resolution.Coordinate with the Regional Operations Leadership team regarding last-minute changes and keep the CEOs and providers informed.Through a deep knowledge of the region, assist the Reservation Team with solutions when new alternatives are needed to ensure a trip can run according to its itinerary.Support the Customer Solutions team for on-tour and post-tour issues, investigating, collaborating, and communicating with stakeholders to manage situations as effectively as possible and bring them to resolution.Assist with validations to facilitate vendor reservations in coordination with the reservations team, including on-tour and post-tour changes where modifications to the system are needed so that invoices match the system when received. Assessment and communication of cancellation fees to Base Camp Ops may require negotiation with suppliers at times.Review daily evaluations and share feedback with necessary stakeholders such as hotels, transport, and activities providers.In case of emergency, you might be required to assist outside of regular work hours.Contribute to G Adventures performance by displaying a positive, enthusiastic attitude and showing support and involvement in G Adventures initiatives and activities.Additionally, this role will include the following reservation functions that will currently not be performed by the Latam Reservation Team:Quote, within 24h of reception, itineraries for FIT requests (Enhance requests only - Duplicate will be booked by Reservation)