Central Operations Support Executive, In External Fulfillment

Central Operations Support Executive, IN External FulfillmentJob Summary: The Central Ops Support Executive is expected to remotely support the daily operations of sellers, including daily metrics monitoring, triggering on-field support to sellers and audits, stakeholder management, within and outside of Amazon, rolling out new processes, and running central control centers. The job requires someone who has a larger picture of customer experience in mind and a high willingness to take ownership. The job requires a person who has skills in identifying patterns and any disruptions in it, along with the ability to scrutinize details and foresee the implications of the data.This team supports inbound and outbound operations via voice and non-voice channels. The candidate must be ready to work on weekends and in shifts.Roles and Responsibilities:Remotely monitor the efficient functioning of the assigned sites via outbound calls, emails, and coordination with field executives.Liaise between field executives/sellers and various internal and external agencies for efficient and timely execution of operations.Train and direct sellers for execution and adherence to norms and practices.Devise and deploy SOPs, analyze data, and propose features and processes that focus on improving the Seller experience.Willing to work on weekends.BASIC QUALIFICATIONS- Bachelor's degree in a quantitative/technical field such as computer science, engineering, or statistics.- Experience with Excel.Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.#J-18808-Ljbffr