.You Lead the Way.
We've Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways.
When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other.
Here, you'll learn and grow as we help you create a career journey that's unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you'll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company's success.
Together, we'll win as a team, striving to uphold our company values and powerful backing promise to provide the world's best customer experience every day.
And we'll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.How will you make an impact in this role?Responsible for contacting clients with overdue accounts to secure the settlement of the account.
Also, they do preventive work to avoid future overdues with accounts that have a high exposure.Centralized Client Management (CCLM) is an integral member of Small Merchant Group in Global Merchant Network Services that effectively engages with American Express Middle Market Merchants based in Mexico with the aim of building relationships and demonstrating the value of acceptance.
The Account Manager in CCLM is responsible for managing an identified portfolio to grow volumes and increase merchant satisfaction through outbound client management and value delivery.Minimum QualificationsManage a high-value portfolio of merchants and drive growth through proactive account development.Drive business results and support delivery of all key business metrics and goals.Comfortable and experienced in establishing and maintaining positive multi-level relationships with clients.Execution of opportunities to drive and improve merchant satisfaction.Develop and deliver creative and optimal solutions to address complex business needs, help grow the relationship and remove pain points.Focus on delivering high-quality servicing and merchant experience on developing and executing winning strategies.Preferred QualificationsProven track record of delivering flawless results in a fast-paced environment with priorities that may change daily.Strong team player with remarkable verbal and written communication strategic, consultative, and communication skills to present and address complex business issues and opportunities.Ability to establish strong relationships internally with other Business Units and externally with current or potential partners to evaluate lead generation and expansion opportunities.Very good statistical and analytical skills.The resilience and composure to remain positive under pressure and continually evolving circumstances