Job Description - General Manager Service Centers Australia (329594)
General Manager Service Centers Australia (Job Number: 329594)
Textron Aviation has been inspiring the journey of flight for nine decades through the iconic and beloved Cessna and Beechcraft brands.
We are passionate advocates of aviation, empowering people with the freedom of flight.
As you join our legacy as a global leader in private aviation, you'll have opportunities to try new fields, expand your skills and knowledge, stretch your abilities, and build your career.
We provide a competitive and extensive total rewards package that includes pay and innovative benefits to support you and your family members – now and in the future, beginning day one.
Your success is our success.
JOB SUMMARY:Directly responsible for the customer satisfaction of the Service Center and for the management and proper operation of the Service Center.
Provides exemplary service and support to Textron Aviation aircraft, including scheduled service, retail parts distribution, and warranty repairs while maximizing customer satisfaction and profitability by executing the goals of the business plan.
JOB RESPONSIBILITIES:
Manages the performance of aircraft maintenance and service as requested by the customer in accordance with the standards set by Textron Aviation and the appropriate governmental agencies.
Works with team to drive a customer-focused culture to ensure all needs of the customer are being met.
Manages the integration process to implement all TA procedures, policies, and standards.
Empowers team members to take responsibility and participate proactively in the integration process.
Builds trusting relationships with aftermarket sales, finance, HR, compliance, and support teams in the international network and US headquarters.
Responsible for the proper staffing level of Service Center within budget guidelines.
Responsible for the cleanliness, neatness, and condition of maintenance of Service Center, property, and equipment.
Responsible for the technical competence of all personnel, providing for basic and recurrent training.
Responsible for the profitability for the Service Center by soliciting business, recommending rates for services performed, and controlling operational expenses.
Works with team to develop meaningful metrics that drive customer focus and satisfaction.
Prepares financial forecasts and reports on a monthly, quarterly, semi-annual and annual basis.
Responsible for securing the appropriate CASA Repair Station Certificate and maintaining the service center as a certified repair station.
Reviews control reports in areas of labor efficiencies, billing efficiencies, inventories, margins, and profits, and takes action to improve unfavorable trends.
Ensures Hazardous Materials Handling Standards are met.
Reviews customer account status prior to and during maintenance visit to ensure proper account status.
EDUCATION/EXPERIENCE:· Bachelor's degree in Business Administration, Aviation or related field· 7-10 years progressive management experience
QUALIFICATIONS:· Proven experience creating a safe work environment that incorporates teamwork and professional development.· Must have exceptional customer service standards and excellent employee relation skills.· Possess a significant level of industry knowledge and end-to-end business process expertise.· Possess strong business, customer focus, and financial acumen.· Established track record of being customer-focused and accountable for results.· Ability to analyze performance metrics, risks, and controls.· Possess strong interpersonal and teamwork skills.· Able to demonstrate self-initiative and results orientation.· Must be able to obtain and maintain an airport security badge through the local airport authority, if applicable.
Primary Location: Australia-Victoria-Melbourne
Schedule: Full-time
Job Level: Manager with Direct Reports
Shift: First Shift
Travel: Yes, 10 % of the Time
Job Posting: 01/06/2025, 10:31:28 AM
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