Change Control Analysts manage the changes and System Updates that are made to Teradata products for our Fortune-500 customers all around the world. In 2019, Teradata aligned the Change Control teams in the Americas, EMEA, and APAC regions under one umbrella resulting in the Global Change Control Team. This group has a strong focus on Automation, DevOps, Process Optimization, and Remote Change Control Delivery.
It is time to take Change Control Service Delivery to the next level by expanding our footprint to include Change Control Analysts in Mexico. This addition will contribute to our goal of Service Delivery Modernization, add capacity to our "Follow the Sun" support model, and increase the flexibility of our Global Change Control Organization to deliver on customer demands. This is a unique opportunity to join a service-focused team, operating globally to implement best practices and drive higher customer satisfaction.
We are seeking a Change Control Analyst who will focus on delivering Change Control Requests as well as Case Support as required. Your primary responsibility will be to work with external customers and internal Teradata teams to plan, schedule, and execute Change Controls in the Americas region. As a Change Control Analyst, you will work with the US-based Change Control Center of Excellence to ensure delivery of consistent and standardized change controls with high quality and best-in-class customer experience.
We are a fast-paced and high-tech environment and may require extended hours and after-hours follow up given the nature of the changes occurring 7x24.
What will you Do?
Provide high-quality Change Control services to Teradata Customers by:
Analyzing install base for CC opportunity
Pre-Change Control consultation and Preparation
Coordinating, scheduling, and planning
Remote Implementation of Change Controls
Change Control Onsite Implementation/Supervision
Drive continuous improvements into the process for efficiency, quality, and reliability
Work closely with the CC Center of Excellence when problems occur requiring deep technical and problem resolution skills
Support Private Cloud for Teradata (TD on VMWare), Public Cloud (AWS / Azure / GCP), and On-Prem deployments
Share knowledge and experience with other team members
Actively engage in learning new technologies and adoption of process improvements to create a better customer experience
Provide local language and remote Change Control incident support
Participate in a 24x7 on-call rotation
Experience and Qualifications
Strong English Communication (Written & Verbal)
USA B1/B2 Visa
Bachelor's Degree in Computer Science or related field
Working knowledge of Linux, UNIX, and Windows OS's
Passion for customer satisfaction and continuous improvement
Experience working in a virtual team with different cultures
Have strong organizational skills, self-starter and self-directed
Ability to travel and work in a customer-facing environment
Preferred Qualifications
Advance knowledge of Teradata products and technology
Experience with Automation and DevOps concepts
