Change Control Analyst Ii

.Change Control Analysts manage the changes and System Updates that are made to Teradata products for our Fortune-500 customers all around the world. In 2019, Teradata aligned the Change Control teams in the Americas, EMEA, and APAC regions under one umbrella resulting in the Global Change Control Team. This group has a strong focus on Automation, DevOps, Process Optimization, and Remote Change Control Delivery.It is time to take Change Control Service Delivery to the next level by expanding our footprint to include Change Control Analysts in Mexico. This addition will contribute to our goal of Service Delivery Modernization, add capacity to our "Follow the Sun" support model, and increase the flexibility of our Global Change Control Organization to deliver on customer demands. This is a unique opportunity to join a service-focused team, operating globally to implement best practices and drive higher customer satisfaction.We are seeking a Change Control Analyst who will focus on delivering Change Control Requests as well as Case Support as required. Your primary responsibility will be to work with external customers and internal Teradata teams to plan, schedule, and execute Change Controls in the Americas region. As a Change Control Analyst, you will work with the US-based Change Control Center of Excellence to ensure delivery of consistent and standardized change controls with high quality and best-in-class customer experience.We are a fast-paced and high-tech environment and may require extended hours and after-hours follow up given the nature of the changes occurring 7x24