Change Management Specialist

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Fl Networks is a leading provider of telecommunications services between the US and. We provide connectivity and managed services rtune companies, telecommunications, and cable companies overber optic network that spans over, miles between both countries.

We have an immediate ner a Change Management Specialist. This position can be based in Ciudad Juarez or City,.

The Role:
changes and removal of our network elements as well as changes on the customer side.

The Responsibilities:

- Work with the Engineering, Service Delivery and NOC teams to ensure coordination and communication to customers about changes.
- Keep track and update all changes, and maintain all teams involved in the process informed.
- Assess urgent changes or deciding on the approval, delay or rejection of changes.
- Chairthe Change Advisory Board meetings (CAB), which reviews and approves changes.
- Ensure Change Management integration with other internal operational processes.
- Analyze change records to determine any trends or problems that occur, create reports and ensure KPIs are met.
- Maintains and improve the change management process effectively, efficiently, timely and securely.
- Initiatllow-up actions to correct any problems or inefficiencies arising during the execution of a change, and provides improvement ideas.
- Understand and balance business needs with risk management and compliance.

The Requirements:

- Bachelor Degree in Information Systems, Computer Science or.
- 4 years of Importante empresa in telecommunications, engineering, or similar.
- Previous change management Importante empresa.
- Must be able to understand & interpret networking and architectural diagrams including the roles and responsibilities of routers, switches, load balancerrewalls, etc.
- Importante empresa in a customer service environment.
- Good documentation skills.
- Strong written and verbal communication skills.

exible schedule, available nights and weekends.

lly bilingual (English and Spanish).

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