Provides consulting to businesses, functions that utilize IT services and drives effective business engagement for IT. Understands the specific goals and needs of the business, function and represents those needs to the IT organization. Develops and maintains relationships with appropriate members of the business, function and organization. Facilitates business, function, and geography involvement in IT projects to identify requirements, gather feedback, and finalize scope. Establishes effective processes for managing the relationship on an ongoing basis. Communicates IT standards and new IT solutions, processes, and policies to the businesses and functions. Connects business/function/customers with appropriate IT technical resources when technical discussions
**Primary required skills**:
- Change Management analytic skills
- Technical planning
- Attention to details
- Quick learner of tools and processes
- Technical change management experience
- Strong English skills - verbal and written
- Ability to work independently as well as within a team
- Service Now experience
- Scripting skills(VBA/Python)
- ITIL certification (preferred)
**_ Knowledge and Skills: _**
**_Typical skills include:_**:
- ITIL Foundation Certified.
- (developing) General understanding of related technologies.
- Customer Service.
- (developing) Customer/Vendor Management.
- (developing) Business Analysis.
- (developing) General Financial Management.
- Good communications skills.
**_ Joining DXC connects you to brilliant people who embrace change and seize opportunities to advance their careers and amplify customer success. At DXC we support each other and work as a team globally and locally. Our achievements demonstrate how we deliver excellence for our customers and colleagues. You will be joining a team that works to create a culture of learning, diversity and inclusion and is dedicated to strong ethics and corporate citizenship._**:
**_ At DXC we put our people first. In managing COVID-19, our actions are focused on the health, safety and well-being of our colleagues and their families and our approach is to encourage and support masking, testing and vaccination. With our Virtual First strategy the majority of our workforce now works remotely and will continue to do so. We recognize that requirements and availability around masking, testing and vaccination vary by location, and we continue to monitor and conform with government regulations and customer requirements specific to each location._**:
