.Change Operations Manager, Worldwide OperationsThis job is with Amazon, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.DescriptionThe Change Operations Manager is a critical member of the Fulfillment Center's leadership team, responsible for driving continuous performance improvements and supporting key site initiatives. In this role, you will manage a team of learning and quality managers, ensuring their work is closely aligned to meet the evolving needs of internal customers.As the Change Ops Manager, you will own the Inventory Control and Quality Assurance (ICQA), Learning, and Continuous Improvement functions for the facility. This includes overseeing the day-to-day operations of the learning organization, such as associate and manager onboarding/training, and ensuring compliance with policies and standards.To be successful in this role, you will need to build strong partnerships across operations, support teams, senior leadership, and external stakeholders like ACES, the PE Field Team, and business partners. By leveraging these relationships, you will drive positive impacts on key metrics like safety, quality, productivity, and customer experience.This role requires the willingness to work flexible schedules/shifts/areas, including weekends, nights, and/or holidays.Key job responsibilitiesMaintains safety and compliance training, ensuring targeted safety metrics are achieved or exceeded.Manages their department to established Benchmark standards, auditing and implementing actions to sustain and improve department performance.Sets and communicates goals and objectives across multiple teams including Finance, Operations, Support and Business Partners.Effectively contributes to the operational strategy, including both financial and learning inputs/outputs.Uses available data and tools to analyze and construct strategic plans which maintain and/or improve performance.Is a Continuous Improvement SME.Ensures processes and changes are communicated and that teams are prepared for implementation and adoption.Simplifies complex information to construct executable plans.Effectively composes verbal and written communication and identifies the appropriate forum for each.Coordinate top-down projects, site-level initiatives, continuous improvement actions to drive full implementation.Serve as primary site-level point of contact for ACES, PE, and Programs continuous improvement teams to coordinate completion of network actions at the site.Validate and prioritize site-level continuous improvement projects and actions, to include entitlement and resource coordination.Train and enforce proper change management and change approval standards for all projects.Chair a bi-weekly change management / continuous improvement meeting, including all stakeholders (WHS, RME, IT, Procurement, ICQA, IB and OB Sr. Ops)
