Experience in Team Leadership (Small Teams - > 1 yr).- Completed High School certificate (mandatory).- Microsoft Office Excel intermediate proficiency.The goal of Amazon's Global Delivery Strategy Team is to exceed the expectations of our customers by ensuring that their orders, no matter how large or small, are delivered as quickly, accurately, and cost effectively as possible. To meet this goal, we are continually striving to innovate and provide best in class service levels through the introduction of pioneering new products and services.In this role you will be primarily responsible for tracking key metrics and action items for programs and processes such as: Payments, DNRs, Losses (Item Missing/Switcheroo), On Road Hours (ORH), Performance Monitoring, VoD Tracking and Safety/Security Investigation Tracking.Responsibilities include (but are not limited to):- Ensure to remain customer obsessed.- Operative discipline monitoring key processes at daily, weekly or monthly cadence.- Tracking of goals and tasks to guarantee the overall success of the DSP processes.- Basic Diving Deep capability to determine first level root causes.- Ability to manage and populate performance reports and dashboards for key metrics.- Submit SIMs or TTs when needed.- Provide and delegate task to team.- Team management and project control.- Performance Tracking for 3P suppliers.Key job responsibilitiesResponsibilities include (but are not limited to):- Ensure to remain customer obsessed.- Operative discipline monitoring key processes at daily, weekly or monthly cadence.- Tracking of goals and tasks to guarantee the overall success of the DSP processes.- Basic Diving Deep capability to determine first level root causes.- Ability to manage and populate performance reports and dashboards for key metrics.- Submit SIMs or TTs when needed.- Provide and delegate task to team.- Team management and project control.- Performance Tracking for 3P suppliers.- Must be flexible to work eventually on weekends and/or evenings during peak events.- This role is not a remote position.- Experience in Logistics roles (Distribution Centers, Transportation) or Quality Assurrance roles.- Analytic Profile.- Basic English skills.- Mathematic and analytical skills using data to determine root causes and trends.- Technical aptitude and familiarity with the usage of large databases (Excel, Access, Tableau).- Ability to drive successful partnerships with internal and external teams.- Demonstrated leadership skills when confronted with difficult situations exhibiting ability to keep focused and motivated.- Curious and eager to learn more than expected.
