English intermediate (B1)
- 2+ years of general experience
- Solid understanding of Last Mile Distribution and Retain sales channel operation
- Bachelor Degree
The goal of Amazon's Global Delivery Strategy Team is to exceed the expectations of our customers by ensuring that their orders, no matter how large or small, are delivered as quickly, accurately, and cost effectively as possible. To meet this goal, we are continually striving to innovate and provide best in class service levels through the introduction of pioneering new products and services.
In this role you will be primarily responsible for tracking key metrics and action items for programs and processes such as: Payments, DNRs, Losses (Item Missing/Switcheroo), On Road Hours (ORH), Performance Monitoring, VoD Tracking and Safety/Security Investigation Tracking.
Responsibilities include (but are not limited to):
- Ensure to remain customer obsessed.
- Operative discipline monitoring key processes at daily, weekly or monthly cadence.
- Tracking of goals and tasks to guarantee the overall success of the DSP processes.
- Basic Diving Deep capability to determine first level root causes.
- Ability to manage and populate performance reports and dashboards for key metrics.
- Submit SIMs or TTs when needed.
- Provide and delegate task to team.
- Team management and project control.
- Performance Tracking for 3P suppliers.
This role is hybrid, applicants should expect to work some days at home, others at field or visiting Amazon´s facilities.
Work journal its 6 days per week with availability to role shifts.
Applicants must consider that occasionally some work will be required during weekends or holydays depending on business requirements due high seasons.
Key job responsibilities
Responsibilities include (but are not limited to):
- Ensure to remain customer obsessed.
- Operative discipline monitoring key processes at daily, weekly or monthly cadence.
- Tracking of goals and tasks to guarantee the overall success of the DSP processes.
- Basic Diving Deep capability to determine first level root causes.
- Ability to manage and populate performance reports and dashboards for key metrics.
- Submit SIMs or TTs when needed.
- Provide and delegate task to team.
- Team management and project control.
- Performance Tracking for 3P suppliers.
- Must be flexible to work eventually on weekends and/or evenings during peak events.
- Previous Program Manager experience
- Bachelor Degree in Logistics, admin or engineering.
- Fluency in english to speak with stakeholders outside of the country.
