The Business Analysis Manager is an intermediate management-level position responsible for liaising between business users and technologists to exchange information in a concise, logical and understandable way in coordination with the Technology team.
The overall objective of this role is to contribute to continuous iterative exploration and investigation of business performance and other measures to gain insight and drive business planning.
**Responsibilities**:
- Manage a team of business analysts supporting one large system or multiple systems and contribute to planning, resource planning, budget management and formulation of procedures
- Consult with business end users to ensure appropriate integration of functions to meet goals and define necessary system enhancements to deploy new projects and process enhancements
- Assist system change processes from requirements through implementation by providing technical knowledge to ensure efficiency
- Evaluate performance and make recommendations for pay increases, hiring, terminations and other personnel actions as duties as assigned, including performing quality control activities
- Work with internal parties to achieve business goals and negotiate with external parties as needed
- Provide evaluative judgments based on analysis of information in complicated and unique situations
**Qualifications**:
- 5-8 years of relevant experience
- Proven interpersonal, collaboration, diplomatic, influencing, planning and organizational skills
- Consistently demonstrate clear and concise written and verbal communication
- Proven ability to effectively use complex analytical, interpretive and problem-solving techniques
- Proven relationship management skills to partner and influence across organizational lines
- Demonstrated ability to be work under pressure and to meet tight deadlines with proactive, decisiveness and flexibility
**Education**:
- Bachelor's degree/University degree or equivalent experience
- Master's degree preferred
- Fuent English is required
- Knowledge in JIRA
- Interact with customer experience designers to understand the customer needs
- Strong knowledge in Mexico architecture
- Knowledge in TIBCO middleware, and interactions between channels front-end and back ends, working towards adhering to defined standards/contracts and seamless integration
- Knowledge in S015, S016, Intelar and other Mexico backends.
- Challenge ideas and assumptions during ideation and backlog refinement to avoid pitfalls and inefficient solutions
- **Job Family Group**:
Technology
- **Job Family**:
Business Analysis / Client Services
- **Time Type**:
Full time
- Citi is an equal opportunity and affirmative action employer.
Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
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View the **EEO is the Law Supplement**.
View the **EEO Policy Statement**.
View the **Pay Transparency Posting