Chargeback Analyst

**Responsibilities**:- Maintain a detailed log for incoming chargebacks by customer, category, reason, action, resolution (shortage/overages, non-compliance, late shipping, price discrepancy).- Interact with Customer Success, Logistics, Shipping, and any other team member for support/backup to timely dispute.- Gather appropriate data internally and externally to substantiate dispute.- Prepare accurate and appropriate dispute while keeping current with customers chargeback regulations.- Research/analyze the cause for declined disputes and use effective resources to push back.- Resubmit claims to customers for reversal.- Maintain accurate and complete documentation for every phase of the dispute process.- Establish/maintain communication with customers' vendor relations team.- Develop reports to accurately track chargeback disputes and compliance violations and provide insights to Management.**Requirements**:- Experience in chargeback analysis/vendor compliance- Bilingual - English/Spanish- Strong analytical and problem solving skills with high attention to detail and accuracy- Effective organization, multi-tasking, and prioritizing skills- Excellent verbal, written and interpersonal communication skills.- Proficiency in Windows, MS office, and Adobe reader.- Ability to work effectively in a team environment and across all organizational levels.- Ability to work in a fast-paced deadline driven environment.- Must be able to work independently.Tipo de puesto: Tiempo completoHorario:- Lunes a viernesPrestaciones:- Bebidas gratis- Estacionamiento de la empresa- Servicio de comedor- Vales de despensaPregunta(s) de postulación:- ¿Cuál es el porcentaje de inglés que maneja?Educación:- Licenciatura terminada (Deseable)Experiência:- contracargos: 2 años (Deseable)- Disputar contracargos con proveedores: 2 años (Deseable)- Gestión de nóminas: 2 años (Deseable)Lugar de trabajo: In person