.Chargeback Specialist IIILocation: Cuajimalpa, Mexico City, MexicoTime Type: Full timePosted on: Posted YesterdayJob Requisition ID: R0054980Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid, and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions, and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow.Summary of This RoleResponsible for research and resolution of customer chargebacks. Requires detailed transaction research, analytical skills, and documentation of actions taken including phone calls to merchants, cardholders, and others as appropriate. Applies bank and card industry regulations and practices in resolving disputes. May also compile aggregate statistics on chargebacks for use by the company in identifying patterns and improving overall customer service.What Part Will You Play?Researches, processes, and resolves chargeback/reversal requests for all dispute reason codes and all supported card brands by utilizing established processes in a multi-client/system environment and adhering to association regulations. Gathers and analyzes cardholder and/or merchant account transactions to determine if the disputed transactions are covered under federal regulations, organizes supporting information, and applies appropriate credit/debit adjustments to accounts based on the final result of arbitration. May communicate with clients via written correspondence, as required, in an effort to determine the appropriate disposition of a chargeback request.Prepares and reviews supporting case materials prepared by less experienced Chargeback Specialists to ensure inclusion of required and any supporting documentation. Presents case materials to the association for validation and submits association-approved cases to Visa or MasterCard for arbitration and final ruling.Generates daily/weekly chargeback reports for all supported clients for management review. Assists management by generating monthly chargeback reports for client level reviews. Reviews various queues and accordingly delegates work to other Chargeback Specialists to ensure association time frames are met (i.E. dispute inventory/aging queue, declaration of fraudulent activity, outstanding queue, etc.).Reviews the segmentation of pending requests and redirects pending requests to ensure routing to the appropriate workflow. Assists less experienced Chargeback Specialists by recommending the appropriate workflow for non-routine or complex requests. Handles assignments outside of the normal chargeback process (i.E. compliance cases)