Charger Logistics Inc. is a world-class asset-based carrier with locations across North America. With over 20 years of experience providing the best logistics solutions, Charger Logistics has transformed into a world-class transport provider and continues to grow.Charger Logistics invests time and support into its employees to provide them with the room to learn and grow their expertise and work their way up. We are an entrepreneurial-minded organization that welcomes and supports individual ideas and strategies. We are currently expanding and looking to add a motivated individual to our Customer Service Department based out of San Pedro Sula office.** English fluency is a must **Shifts Availability:Friday to Monday: 08:00 am to 06:00 pmFriday to Monday: 02:00 pm to 11:00 pmFriday to Monday: 11:00 pm to 07:00 amResponsibilities:Build expert and dynamic knowledge of company products and services.Build rapport with customers by engaging with them in an inviting, friendly, and professional manner to build a lasting relationship.Provide track and trace updates for the shipments.Continually update customers as to the status of each order as required and solve customer-specific freight issues.Entering, updating, and processing customer orders on various interfaces.Ensure & confirm pickup and delivery appointments for drivers.Coordinating with other departments to clear customs paperwork.Follow established procedures for processing bills.Perform duties as assigned by the Customer Service Manager.Requirements:College diploma or university degree.Previous logistics and customer service experience is an asset.Ability to solve problems and alleviate conflicts or escalate tactfully.Strong time-management with an ability to prioritize and multi-task.Proficient in Microsoft Office, with aptitude to learn new software and systems.Fluency in English and Spanish is a must.Benefits:We offer competitive career growth.Life insurance.Pay package.Savings fund.International training.Health benefits.Food coupons.Performance-based bonus.Paid time-off.Christmas bonus.#J-18808-Ljbffr