Chat Representative

**Job Overview**:
**Responsibilities and Duties**:

- Assist customers/patients with our online sign-up process
- Analyze customer complaints and provide appropriate corrective actions/resolutions
- Verify IDs and other sensitive patient information of new patients
- Maintain HIPAA compliance when advising customers and patients or handling their personal data
- Must be knowledgeable of Patient Rights (state variable)
- Assist patients with uploading their medical documentation and alerting their appropriate medical provider
- Navigate customers through technical issues and flag any repeated issues to Leads or Director
- Inform patients on what to expect during their appointments and provide basic education on company services
- Learn and maintain an understanding of state Cannabis regulations specific to delivery and medical recommendations
- Stay up to date with the latest cannabis-related research studies and findings and integrate this new knowledge when assisting customers
- Communicate customer feedback to Leads and provide feedback on how to improve our processes in order to serve our customers better
- Assist in any Getnugg orders by communicating between dispensaries and patients
- Assist any affiliate dispensaries with their patient medical requests/changes
- Respond to any healthcare providers' requests and patient-related questions
- Maintain response times of 45s or less
- Maintain a CS rating of 93% or more

**Qualifications**:

- 2+ years of customer service experience, phone service preferred
- Excellent written and verbal communication skills
- Ability to type 60+ words per minute
- Excellent time management skills
- Ability to prioritize and meet various deadlines
- Proficient computer skills required

**Experience**:

- Customer service representative: 2 years (required)

**Language**:

- English (required)

**Job Type**: Full-time

**Salary**: $12,000.00 per month

**Work Location**:Remote