.**ABOUT BAAM****BAAM is a US based company on a mission to help business owners make a larger, more meaningful impact without compromising the things in life that matter most - family, purpose, margin, etc. We combine marketing, design, and offer strategy to support everyday business owners who care about the integrity of their brand, their marketing, their funnels, and ultimately, their customers.****We are currently seeking Chat Support Agents to join our team who are fluent in the English language and have previous experience working for a US based company in a remote work setting. We are always looking for rockstars who are passionate about helping others and motivated to add meaningful contributions that influence how we operate as a team and deliver results for our clients.****PLEASE SUBMIT RESUMES IN ENGLISH****OVERVIEW OF THE POSITION**The Chat Support Agent is responsible for monitoring and responding to inbound lead messages and calls appropriately according to SOP's. By combining human expertise and AI efficiency, the Chat Support agent will assist the automation process to ensure that leads are able to successfully complete the desired action and all other inquiries are fielded accordingly. In conjunction with the AI chatbot and a seamless handover, the Chat Support Agent will deliver an enhanced customer service experience.Must be available to work one of the following schedules.- Sunday-Thursday 6am-3pm PST (Off Friday/Saturday)- Tuesday- Saturday 7am-4pm PST (Off Sunday-Monday)- Monday-Friday 1pm-10pm (Off Saturday/Sunday)**RESPONSIBILITIES**- Promptly respond, within 10 minutes of notification, to leads and assist in booking appointments across a variety of industries.- Answer inbound phone calls and properly field inquiries based on SOP's.- Provide excellent and personalized customer service through professional, engaging and friendly assistance.- Deliver consistent support to ensure every customer gets the help they need.- Follow established processes and contribute to the improvement of workflows as demands change.- Assist in the optimization of the chatbots ability to understand customer intent- Provide feedback on the efficiency of the AI booking bot and the customer service process.- Review, investigate and resolve inquiries regarding appointment scheduling.- All other duties assigned by management.**REQUIREMENTS**- High school diploma or equivalent experience- Experience with on-line systems and live chat is preferred- Able to multitask and successfully navigate multiple software programs while communicating effectively with customers- Advanced level of English, both written and verbal- Ability to work successfully in a remote work environment while adhering to job and customer expectations.- Ability to troubleshoot and problem solve quickly and effectively and work independently with mínimal supervision.- Attention to detail and the ability to follow SOPs
