Check Cashing Analyst

Receive incoming calls and provide excellent customer service- Handle an average of 40 calls daily- Accurately enter or verify the customer's information in our proprietary system (LexisNexis)- Conduct full check verification when issuer/payee is new customer- Contact issuer to verify the check information before processing transaction- Identify problems or issues and propose solutions to management Meet quality assurance requirements and other key performance metrics**Responsibilities**- Receive incoming calls and provide excellent customer service- Handle an average of 40 calls daily- Accurately enter or verify the customer's information in our proprietary system (LexisNexis)- Conduct full check verification when issuer/payee is new customer- Contact issuer to verify the check information before processing transaction- Identify problems or issues and propose solutions to management Meet quality assurance requirements and other key performance metrics**Qualifications**- Excellent written and verbal communication skills in English and Spanish- One year of experience in customer service in a call center environment- Must have excellent phone etiquette and experience dealing with difficult customers- The key characteristics this individual must possess are having positive attitude and being analytical- Able to type 40 WPM- Check cashing or banking experience preferred- Must be flexible to work extended hours or weekendsJob ID 300000176499110