.About Company:Leading Taxi Booking AppJob Profile:Role :The Chief Operating Officer (COO) plays a pivotal role in the strategic and operational management of the company. The COO is responsible for overseeing the company's ongoing operations, ensuring efficiency and quality in the execution of the company's mission, and driving growth and profitability. This role requires a strong blend of strategic thinking, operational excellence, and leadership skills.Key ResponsibilitiesStrategic Planning and ExecutionDevelop and implement business strategies, plans, and procedures to ensure alignment with company goals.Work closely with the Group CEO to set and drive the company's vision and operational strategy.Operational ManagementOversee daily operations across all departments (e.G., technology, marketing, customer service, driver operations).Ensure the company's operations are efficient, effective, and aligned with the overall strategy.Implement and manage operational budgets to promote profitability.Performance ManagementEstablish performance benchmarks and monitor operational performance.Analyze internal operations to identify areas for process enhancement and optimization.Develop and implement metrics and KPIs to drive performance improvements.Team LeadershipLead, coach, and mentor employees to foster a culture of high performance.Ensure effective recruitment, development, and retention of top talent.Promote a culture of innovation and continuous improvement.Technology IntegrationOversee the integration of technology to improve operational efficiency and customer experience.Work with the tech team to ensure the app and backend systems are robust, scalable, and user-friendly.Customer ExperienceEnsure high levels of customer satisfaction by refining service delivery processes.Implement systems to gather and analyze customer feedback and make data-driven decisions to improve service.Driver and Fleet ManagementOversee the recruitment, training, and management of drivers.Implement systems to ensure fleet maintenance and operational efficiency.Compliance and Risk ManagementEnsure compliance with local, regional, and national regulations.Develop risk management strategies to mitigate operational risks.Stakeholder ManagementMaintain strong relationships with key stakeholders, including investors, partners, and regulators.Represent the company in industry events and public forums.Desired Profile:Required SkillsThe COO must be a strategic thinker with a hands-on approach to managing operations, a leader capable of driving performance and efficiency, and a visionary who can help steer the company towards sustained growth and success.Leadership and ManagementProven experience in a senior leadership role, preferably in a technology-driven environment.Strong leadership skills with the ability to inspire and motivate a diverse team.Exceptional decision-making and problem-solving capabilities