Chief Operating Officer (COO)
Job Description
Position Summary
Responsible for Sterling United Federal Credit Union (SUFCU) overall operations including oversight of branch management, deposit operations, information technology (IT), human resources (HR), marketing, and building maintenance functions. Responsible for leading, training, and supervising deposit operations staff to ensure department meets organizational goals. Responsible for working as liaison with marketing and IT providers to ensure credit union (CU) expectations are met. Responsible for performing data analysis and proactively adjusting or enhancing processes. Responsible for ensuring staffing levels are adequate while efficient as possible. Responsible for communicating with other CU departments to promote effective and accurate workflow while also establishing positive working relationships.
General Duties & Expectations
Be dependable by being at work as scheduled and providing reasonable notice when that is not possible. Use time at work as effectively as possible. Demonstrate dedication to excellence by being accountable, determined, and positive. Actively contribute to SUFCU's mission by doing your part in creating a welcoming, professional, and member service driven CU.
Key Duties & Responsibilities
Direct and enhance frontline processes as needed. Ensure proper segregation of duties, develop and maintain workflows for all stages of the department.
Supervise branch managers while leveraging their expertise and knowledge to complete monitoring and other administrative tasks (scheduling, training, deceased accounts, IRAs, etc.).
Work as liaison with IT provider to keep hardware and network systems updated while serving as primary contract for application, system, or equipment concerns.
Oversee periodic updates to system software and verify that enhancements are working correctly. Assist with system parameters and design to meet the needs of multiple departments.
Coordinate building maintenance or renovations with vendors/contractors to ensure work is performed timely and correctly.
Share HR responsibilities with other management team members while being primary contact for employee onboarding and subsequent inquiries.
Review insurance plan (medical, dental, vision) changes annually and oversee the open enrollment process.
Supervise all aspects of CU deposit operations, including back-office, while ensuring staff are provided with updates and procedural changes.
Function as liaison to the Internal Auditor/Compliance Officer for audit and compliance issues.
Adhere to all State and Federal Banking Regulations, receive and research new regulations, policies and procedures and implement them.
Remain current on compliance and regulations by attending training/webinars and reading information available. Ensure necessary changes or recommendations have been implemented as directed.
Participate in the review and recommendations of operational systems and procedures.
Interview, hire, and train employees; plan, assign, and direct work; employee performance management; address complaints and resolve problems.
Interact successfully within deposit operations and other departments to improve accuracy and efficiency.
Advocate for proposed changes that support the CU's strategic initiatives.
Conduct various assessments and data analyses to ensure department procedures are achieving accurate and desired results.
Maintain the highest level of confidentiality with all information obtained.
Meet expectations for attendance and punctuality.
Perform other related work and duties as assigned.
Education & Experience
Four-year degree required
Proficiency in Microsoft Office (Word and Excel)
7+ years of banking experience preferred
5+ years of supervisory and leadership experience in relevant deposit operations preferred
General knowledge of banking regulations (BSA/AML, Reg. CC, Reg E., etc.)
Detailed knowledge of deposit products and branch operations
Marketing, IT, and/or HR knowledge/experience required
Experience in solving practical problems and dealing with a variety of variables in situations
Experience in developing, training, leading, and motivating teams
Ability to analyze and leverage data to make suggestions/enhancements as necessary
About Sterling United FCU
Sterling United FCU is a community-chartered credit union headquartered in Evansville, Indiana. The CU originated in 1956 with the initial purpose of serving employees of Sterling Brewery and their families. As of December 31, 2023, SUFCU was approximately $90 million in assets with 2 branches located within Vanderburgh County. Sterling offers innovative checking, loan, and investment products at competitive rates and minimal fees!
SUFCU, what makes us different is YOU!!!
How to Apply:
Please email your resume to ****** by 6 PM CST on June 15th. Any phone inquiries should be directed to Dan Bullock at 812-425-0111.
Job Type: Full-time
Pay: $70,000.00 - $85,000.00 per year
Benefits:
401(k)
401(k) matching
Dental insurance
Employee assistance program
Health insurance
Life insurance
Paid time off
Professional development assistance
Retirement plan
Vision insurance
Schedule:
Day shift
Monday to Friday
Ability to Relocate:
Evansville, IN: Relocate before starting work (Required)
Work Location: Multiple locations
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