Job Description - Chief Steward (HOT0B58M)
Work LocationsHilton Tulum All Inclusive Resort, Carretera de Tulum Km, Chemuyil
A Chief Steward trains, supports, and motivates the Back of House Team to deliver an excellent Guest and Member experience while managing cleaning schedules, moving and storing necessary equipment, and observing safety guidelines.
What will I be doing? As a Chief Steward, you are responsible for training, supporting and motivating the Back of House Team to deliver an excellent Guest and Member experience. A Chief Steward will also be required to manage cleaning schedules, observe COSHH and Hilton Hotel Health and Safety Manual guidelines, and ensure that machinery is operated properly, efficiently, and is moved, stored, and available when needed. Specifically, you will be responsible for performing the following tasks to the highest standards:
Run the Back of House Department efficiently and to consistent high standardsManage, train and develop the Back of House teamEnsure Back of House areas are maintained to the highest cleanliness standards and cleaning schedules are followed and completedEnsure the flow and supply of operating equipment meets bar, banqueting and restaurant requirementsOversee the cleanliness of all food and beverage outlets and the Team RestaurantEnsure the Stewarding Team has full knowledge and understanding of compliance regulations as they affect sanitation and hygiene, as set by internal and local legal requirementsIdentify and develop new revenue opportunitiesWork with the banqueting functions to ensure the accurate and timely preparation of individual plates/ordersObserve guidelines when handling hazardous substances and comply with all aspects of Health and Safety requirementsReport faults, misused or damaged equipment issues to the Back of House Manager, Head Chef, and/or Maintenance ManagerEnsure machinery is operated properly, efficiently, safely and in accordance with the Hotel Health and Safety ManualAssist in the location, movement and storage of operational equipmentAssist in the stock take of equipment and other items as requiredWork with all departments to ensure items that are required for service are available when neededEnsure team members adhere to all Health and Safety and Hygiene RegulationsCarry out any other reasonable task set by the Hotel's Management What are we looking for? A Chief Steward serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
Good organisational and planning skillsGood communication skillsAbility to work under pressureAbility to work on their own or in teamsFlexibility to respond to a range of various work situationsA passion for building excellent relationships with colleaguesIt would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
A high school certificate or equivalent and any other related qualificationsPrevious experience in a supervisory roleExperience in the hotel/leisure industry What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
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