.The Mexico Chocolate Academy Chef-Technical Advisor is responsible for supporting and providing specific training to the customers and the commercial request according to the courses and programs at the Chocolate Academy center. Support North LATAM Gourmet vision by focusing on the five Academy pillars: Customer Journey, Multibrand focus, Market segment penetration, Sales training & Digital.- Manage the campaigns to promote courses and planning the courses calendar with the Head of Chocolate Academy.-Integrating our products into new markets in LATAM (Colombia, Ecuador, Dominican Republic)-Support the Chocolate Academy center and the regional Chef service based on NEXT LEVEL Strategy & MX 2.0 Strategy in close collaboration with Sales & Marketing in order to drive the business impact of the academy-Service provider with CA 2.0 strategy and customer journey 2.0-Understand the commercial training objectives and responsible for the planning of trainings internal and external.-To interact with BC internal stakeholders such as MKT, R&D, FM, SALES, HROBJECTIVES-Take ownership in creating, innovating, implementing and communicating (distributor and key customer training).-Manage specific trainings within budget targets and quality targets.-Responsible for the planning of specific Chocolate Academy and external trainings.-Ensure the proper functioning of the Office and Chocolate Academy-Update Chocolate Academy website-Foresee the communications with internal and external partners-Ensure a high level customers service to increase the volume and engaged our customers.-Involvement in Weekly/ Monthly Sales Meeting of the Local Team to create strategies together-Train other chefs to develop their competencies (technical, educational…)-Create strategies with the Head of Chocolate Academy for making courses, launches with our Ambassadors-Manage and follow up internal and external intervention of Chocolate Academy-Share best practices and exchange with others Chocolate Academy-Ensure that the Chocolate Academy and its tools & equipment are maintained in the best shape and condition-Provide training and demonstrations to highest possible level of competence and within objectives established by HR and commercial requests.-Responsible for the planning of specific Chocolate Academy and external trainings.
- Proper management of personal expenses and costs associated with trainings and demonstration.
- Make recommendations where appropriate to central marketing on new product needs, performance of existing range, tools, etc.
- Monitor and control relevant budgets and proper calculation and re-charging of spends made on behalf of Chocolate Academy centres in other regions.MEASUREMENT CRITERIA-Reporting of results of activity versus objectives set.-Participation in delivery of total Gourmet volume and profit targets with specific reference to host country and host brand.-Perception of GSM's/Trade Marketing that necessary support has been provided