.The WKO Client Office organization supports client coverage and the fulfilment of AML/ KYC requirements for new on-boarding, periodic renewal and incremental business in partnership with Bankers and Sales teams across all the regions and across all products.The team works also very close with other partners in the support areas such as Compliance, GFCC, Legal, Deal Services, Transition Management, Payment Implementations team, Technology and others relevant teams.Client outreach is also expected to happen in this position on a regular basis to guarantee an excellent experience to the client such as ensuring understanding of documentation requirements, providing full transparency on the evolution of the process, ensuring client is contacted / actioned on a timely basis and finally facilitating the communication with the client on behalf of Front Office with regards to the onboarding process.As a Middle Office team member, you are also expected to comply with internal procedures, regulatory timelines and internal (global and regional) controls determined by our internal policy, procedure and regulatory requirements.**Role Description**:- Point of contact for Bankers and Sales teams to coordinate client onboarding, including prioritization and requesting documents from clients to comply with our AML/KYC Program- Client outreach for KYC requirements and facilitation throughout the entire process- Working closely with the other support areas such as Deal Service, Transition Management, Compliance, GFCC and Legal teams to understand requirements, identify opportunities to improve client experience through continuous optimization.- Change procedures when required- Coordinate AMLOC reports- Coordinate disposition of negative media and assist Business on escalations to Legal, GFCC or any additional relevant team, as required- Communicate any regulatory or GFCC or Legal changes in the process to the Business- Provide full transparency on overall process and progress- Participation in global process enhancements- Collaborate with business and support functions (Globally and regionally) to spread and leverage best practices**Skills & Experience**:- Previous experience in Know Your Customer programs- Solid knowledge of Banking, Markets and CB products and processes and how this affect KYC considerations- Ability to work under pressure and tight deadlines- Excellent verbal, written and interpersonal communication skills- Ability and drive to take full ownership of processes- Strong partnership and coordination skills- Flexibility to handle multiple tasks and priorities.- Language skills: proficiency in English is required- Strong communication, client focus, interpersonal, leadership and partnership skillsJ.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors