**ROLE SUMMARY**This position will be responsible for building out user facing capabilities in our UCC environment, including telephony, fax, Webex. The position will be focused on delivering operational robustness to telephony across desk, PC/Desktop and mobile platforms and managing the rapidly developing platforms for improved end user productivity. This will include maintaining telco service features in the areas of provisioning and support. These will require a close relationship with Desktop Engineering, and Networking groups within Sompo as well as telco service providers, to deliver these capabilities.**ROLE RESPONSIBILITIES**- Proactively manage and keep Cisco IP Telephony system operational- Work closely with Customer Service to ensure pro-active communications, training and good documentation are available to the user population.- Ensure telephony service reliability by resolving trouble tickets escalated from Tier1/helpdesk engineering, in the UCC area**TECHNICAL QUALIFICATIONS**- Expert/working knowledge and experience with Cisco IPT suite- Proficient with Webex Calling configuration and troubleshooting- Intermediate level IP networking knowledge- Be familiar with- Cisco Real-time Monitoring tools- Cisco CDR tools- Be able to set up and pull custom Call Detail Record reports- Write Standard Operating Procedures and Knowledge Articles, as needed, for support staff- Be able to troubleshoot Cisco UC system, including- Cisco Unified Communications Manager and Cisco Unity Connection- Gateways/CUBEs- Webex Control Hub- Expressways- Cisco Directory Connector- Experienced with configuring- Cisco Unity Connection Auto attendant- Update user/phone config- Call routing changes- Knowledgeable with Quality of Service, as applicable to UCC- Webex client proficiency- Be able to capture and analyze Wireshark, Wbx Tracer, Fiddler- Security concepts knowledge- Be able to act on certificate expirations, CSR generation etc.**GENERAL QUALIFICATIONS**- Team Player- Ability to interact with end users, to understand their use cases and issues- Excellent communication and documentation skills- Resourceful and self-starter- Pro-active customer support, working tirelessly to anticipate end user issues**EDUCATION REQUIREMENTS**- Cisco Certification - CCNP Collaboration- Bachelor's Degree Preferred**Salary**: $45,000.00 - $50,000.00 per monthAbility to commute/relocate:- remoto: Reliably commute or planning to relocate before starting work (required)**Language**:- englis (required)