.The Operational Risk Sr Supervisor provides leadership and supervisory responsibility for medium-sized operational/administrative team(s) of clerical/support employees. A good understanding of procedures and concepts within own technical/subject area and a basic knowledge of other areas is necessary to understand how they relate to own area. This role improves process efficiencies in support of unit objectives and requires a basic conceptual/practical grounding in policies as they apply to the business. Developed communication and diplomacy skills are required to exchange potentially complex/sensitive information. Typically, this role deals with variable issues with potentially broader business impact and influences decisions through advice, counsel, and facilitating services to others. Full supervisory responsibilities include performance evaluation, compensation, hiring, disciplinary actions, and direction of daily tasks and responsibilities.Responsibilities:Establish and oversee the application of operational risk policies, technology, tools, and governance processes to minimize losses from failed internal processes, inadequate controls, and emerging risks.Look for ways to improve current processes and share best practices with senior leadership.Participate in senior leadership meetings to analyze documentation and processes to ensure risks and control points are properly addressed.Assist senior level management in gathering data and information for executive level reporting and take ownership of specified projects and tasks.Build trusted internal and external customer relationships.Operate with a limited level of direct supervision.Exercise independence of judgment and autonomy.Act as SME to senior stakeholders and/or other team members.Manage teams effectively.Assess risk when business decisions are made, considering the firm's reputation and safeguarding Citigroup, its clients, and assets, by driving compliance with applicable laws, rules, and regulations.Qualifications:2-5 years relevant experience.High level analytical research and investigative skill set including experience with background checks/intelligence/customer research/transactional analysis.Excellent planning and organizational skills.Proficient PC skills (Microsoft Office with emphasis on Excel).Consistently demonstrates clear and concise written and verbal communication skills.Education:Bachelor's/University degree or equivalent experience.------------------------------------------------------Job Family Group: Risk Management------------------------------------------------------Job Family: Operational Risk------------------------------------------------------Time Type: Full time------------------------------------------------------Citi is an equal opportunity and affirmative action employer