The Digital Adoption Campaign Manager provides full leadership and supervisory responsibility in the development of marketing/communication campaigns in order to increase digital indicators across consumer bank. Provides operational/service leadership and direction to team(s). Applies in-depth disciplinary knowledge through provision of value-added perspectives or advisory services. May contribute to the development of new techniques, models, and plans within area of expertise. Strong communication and diplomacy skills are required. Generally has responsibility for volume, quality, and timeliness of end results and shared responsibility for planning and budgets. Work affects an entire area, which eventually affects the overall performance and effectiveness of the sub-function/job family. Full supervisory responsibility, ensuring motivation and development of team through professional leadership to include duties such as performance evaluation, compensation, hiring, disciplinary and terminations as well as direction of daily tasks and responsibilities.Responsibilities:Lead the digital adoption campaigns team to achieve business objectives according to the pre-determined goals including digitization growth and revenue growth.Monitor daily campaign results, client digitization indicators, digital growth forecast, service, and operation to ensure that all campaigns are executed with proper timing and high level of performance standards as well as in compliance with internal policies, guidelines, and regulatory requirements.Oversee control and compliance with defined operational policies & procedures, and ensure appropriate communication and campaigns at all times.Supervise and motivate related teams on campaign activities and performance. Provide training, coaching, and support to ensure that staff deliver digital growth results in an effective manner.Remain current on the market and client. Support new product launch and development/implementation of marketing campaigns.Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Banamex, its clients, and assets, by driving compliance with applicable laws, rules, and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct, and business practices, and escalating, managing, and reporting control issues with transparency, as well as effectively supervising the activity of others and creating accountability with those who fail to maintain these standards.Qualifications:5-8 years previous sales management experience in telesalesGood knowledge of the responsible productsGood communication and presentation skills.Positive mindset with demonstrated people management skills and ability to motivate high-performance sales teamsAble to thrive in a fast-paced environment and undertake sales deliverables challengesAnalytical and detail-orientedEducation:Bachelor's/University degree or equivalent experienceJob Family Group:Consumer SalesJob Family:TelesalesTime Type:Full timeCiti is an equal opportunity and affirmative action employer.Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
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