"We're not in the shipping business; we're in the information business" -Peter Rose, Expeditors Founder
Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.
18,000 trained professionals250+ locations worldwideGlobally unified systemsKEY RESPONSIBILITIES: EXPEDITORS CORE COMPETENCIES Exceptional Customer Service Exceeds customer expectations by anticipating, understanding and meeting needs. Is proactive and when issues arise, is timely and resolute in solving problems, including escalating to management when necessary. Builds rapport and exhibits empathy during interactions, and consistently strives to improve customer satisfaction with customers.
This skill expectation applies both externally (customers, service providers) and internally (other Expeditors offices/employees). Job Execution Consistently completes quality work that matches job expectations.Is committed to operational excellence and continuous improvement for own job function and across the network. All activities are compliant with company policies/procedures and code of business conduct and with government regulations.
Reliability Consistently meets deadlines. Is punctual and can be relied on for planning purposes. Is organized, manages own time effectively and can prioritize.
Displays a willingness to accomplish not only his/her own job responsibilities without the need for constant prodding but is willing, without request, to aid and assist others to the benefit of the company and/or customers. Works in harmony with superiors and fellow workers without incident or delay.
Communication Effectively listens to others and communicates (verbal and written) in a professional manner, both internally and externally. Provides relevant and timely information to co-workers,customers and service providers. Answers phone calls and responds to voicemails, emails and other communication according to Expeditors' standards.
Culture Exhibits and promotes the company's 10 cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary.
Personal Growth and Development Participates in training within the company's guidelines, completing at least 52 hours of relevant training per year. Completes required training in a timely manner with minimal reminders. Pursues professional development goals for self, including participating in a development plan as appropriate.
AGENT CORE COMPETENCIES Timely and Accurate Billing and Accounting Invoices customers the expected charges timely and accurately and according to Expeditors and customer requirements. Properly provisions service provider charges to avoid reserves. Follows proper credit approval processes in order to minimize risk and protect the company.
Timely and Accurate Data Entry Ensures accurate and timely data entry into our operational systems according to Expeditors' operational procedures and customer requirements. Monitors exception reports for quick data integrity resolution.
Timely and Accurate Shipment Processing Ensures smooth and timely freight process flow according to Expeditors' operational procedures. Follows customer's standard operating procedures and proactively notifies customers of any issues. Consistently meets KPI standards, as per company's procedures.
Responsibilities: Account Payable Setup and maintain Service Provider account in exp.o GCI.Record payable header in exp.o Accounting system upon receipt and distribute to Internal Staff for allocation details.Review and submit payable detail in exp.o Accounting system, ensuring overhead expenses are allocated to the correct cost center, operational costs are matched against the appropriate provision, and Tax is accounted for.Perform Service Provider payable audits on a regular basis to check rates to agreed rates and services are accounted for in the correct product and cost GL.Review and approve Employee Expense Reimbursements in Concur system providing valid supporting documentation is attached, record journal in exp.o Accounting per Concur extract and perform monthly GL reconciliation.Verify Service Provider payables by reconciling to Service Provider Statements, ensure invoices are approved in time to meet established payment cycle.Schedule and prepare payments in exp.o Accounting system and the Banking system.Maintain a filing system in accordance to internal and local document retention policies (i.e. upload the invoice to the payable and the vendor statement to the payment in exp.o Accounting).Proactively identify problem accounts and follow up exceptions prior to submitting the payable via email/telephone to effectively resolve issues through building key relationships with Service Providers and Internal Staff.Assist Controller with payable Tax reporting requirements.Assist in Internal Control Evaluations and Internal/External Audits by preparing required information/documentation.Support Accounting Department with miscellaneous projects and assignments.Promote compliance in diligently following all company policies and regulations and performing the task at hand with outstanding integrity and pride.Account Receivable Record receipts in exp.o Accounting system and allocate per the remittance advice, ensuring no receipts are left unallocated at monthend and provide support to the Banking/Treasury team for unidentified receipts.Generate and deliver timely Statements, and perform timely reconciliations.Provide up to date detailed collection notes listing actions on every past-due invoice in the ARCM system (Accounts Receivable Collection Management).Maintain a filing system in accordance to internal and local document retention policies (i.e. upload the remittance advice to the deposit in exp.o Accounting).Proactively identify problem accounts and follow up queries via email/telephone to effectively resolve issues through building key relationships with Customers and Internal Staff.Produce Exception Reports for the Weekly AR Meeting per company AR Goals (Aging Analysis, No Bad Debt, 100% Collection within Terms, No OCL (Over Credit Limit)) and maintain meeting minutes.Prepare the bad debt calculation (Trade AR Allowance) and the bad debt roll forward schedule for the monthly P&L.Assist Controller with Credit tasks in line with the Global Credit Policy (maintain Customer payment terms, company rating & risk rating; evidence in e.doc Global Lookup the establishment and approval of credit in the BCR system (Branch Credit Request) and performance of annual credit reviews).Assist in Internal Control Evaluations and Internal/External Audits by preparing required information/documentation.Support Accounting Department with miscellaneous projects and assignments.Promote compliance in diligently following all company policies and regulations and performing the task at hand with outstanding integrity and pride.KNOWLEDGE, SKILLS AND BEHAVIOURS: Knowledge: Expeditors' Company Policies and ProceduresBasic Accounting KnowledgeAdvance EnglishSkills: Excellent oral and written communication skills and a proven history of providing exceptional customer serviceExcellent organizational and time management skillsGood data entry and computer skillsBehaviours: Professional appearance and attitudeReliable and accurateAdhere to the company's 10 cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary.TRAINING AND QUALIFICATIONS: Training Requirements: Meet company standards of 52 hours training per year, including as needed management/leadership trainingEducation and Experience: Minimum 1 year A/P & A/R experienceExpeditors offers excellent benefits
Features above the lawLife insuranceInsurance of major medical expensesEmployee Stock Purchase PlanTraining and Personnel Development ProgramAll your information will be kept confidential according to EEO guidelines.
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