Claims Call Center Specialist I

Job Summary:
Serves as initial contact for basic claim reporting. Responsible for guiding the caller to the appropriate party based on their need and the relevant policy or claim.

Key Responsibilities:

- Communicates effectively with internal and external customers
- Identifies the customer's need and responds appropriately and efficiently with a sense of urgency
- Follows established guidelines specific to each claim report or inquiry
- Locates, confirms and documents appropriate information, which may involve multiple systems
- Remains current on constant process updates and technology used within the company

Supervisory Responsibilities:
This job does not have supervisory duties

Preferred Qualifications:
Education and Experience
- High School diploma or equivalent experience

Certificates, Licenses, Registrations
- None

Functional Skills
- Ability to empathize with customer
- Experience in customer service or call center
- Ability to multi-task (i.e. talking and typing simultaneously)
- Organizational and time management skills
- Proficient in Microsoft Office (Word, Excel, Outlook) and basic internet skills
- Professional verbal and written communication skills
- High degree of initiative, mature judgment and discretion
- Ability to navigate through multiple systems
- Bilingual in English and Spanish

Integon, a Great Place to Work, provides innovative technology and customer support services to major personal lines insurance providers, including Fortune 100 companies rated A+ (Superior), by A.M. Best, for financial strength.