Claims Call Center Specialist I

Job Summary:
The Claims FNOL Associate II serves as initial contact for basic claims reporting. This role is responsible for guiding the caller to the appropriate party based on their need and the relevant policy or claim and performing basic clerical duties.

Key Responsibilities:

- Handles claim files (locates/requests files, files paperwork, reconstructs missing files, moves misfiled documents, sends to other offices, etc.)
- Retrieves, prints, and faxes, or mails supporting documentation to vendors or others as directed
- Takes first notice of loss claims, explains the basic claim process, and provides information of a general nature to customers
- Receives, screens, and routes incoming telephone calls and other electronic correspondence
- Contacts or receives contact from customer or other claim related third parties to obtain and/or provide necessary file information to comply with quality and process standards
- Follows established guidelines specific to each claim report or inquiry

Supervisory Responsibilities:
This job does not have supervisory duties

Preferred Qualifications:
Education and Experience
- High School diploma or equivalent experience

Certificates, Licenses, Registrations
- None

Functional Skills
- Ability to empathize with customer
- Performs routine tasks of basic complexity under general supervision
- Knowledge of Excel and Word
- Good organization skills with timely follow-up skills
- Good oral and written communication skills
- May need to be bilingual in English and Spanish

Integon, a Great Place to Work, provides innovative technology and customer support services to major personal lines insurance providers, including Fortune 100 companies rated A+ (Superior), by A.M. Best, for financial strength.