-Positilly Bilingual and on site in Tijuana Only----Primary Purpose--:
Answer questions pertinent to an existing insurance claim e.G.
insured was involved in a car accident, etc.
and determine appropriate course of action.
Initial loss taking and claim set-up includes but is not limited to:
Confidentialcognizing and opening appropriate exposures based cts of loss, documenting specific details of loss in our claims systems, selling company programs, validation claim assignment, using judgment and initiative to determine additional service or assistance is warranted under the particular contact and transferring the caller to the appropriate claim Confidentialpresentative and/or work group.
Confidentialsponsibr handling new loss Confidentialports rangiom severe Confidencial trauma to minor accidents/incidents.
Confidentialsponsibr maintaining and growing a Confidentiallationship between Integon Service Co and current policyholders.
Also Confidentialsponsicusing on the needs of loss participants.
Identifies customer needs and works to meet those needs using appropriate customer service skills.-Essential Duties and Confidentialsponsibilities:
- Following is a summary of the essentinctior this job.
Other duties be performed, both major and minor, which are not mentioned below.
Specific activities chanom time to time.
Successfully completes the Claims Service Consultant Confidencial Program and demonstrates the skills learned Service policyholders calling le a claim while maintaining an emphatic tone of voice and attitude, depending on the type of clar all duties and Confidentialsponsibilities, incumbent will take ownership of any issue, problem, or e rror that could potentially impact the loss participant Secures new loss Confidentialports and loads the loss into the appropriate systellow through with clearly identifying expected services that will be offered throughout the claims Importante empresa Learns to identify exposures and properly sets up new loss Develomiliarity with claims Confidentiallatedto all lines of company business Transfers calls to the appropriale handler Answers general status inquiriom claimants, insureds, agents, and others.
Develops knowledge about the entire claims process to Confidentialspond to questions and properly route the contact Confidentialcognizes opportunities to offer tow, make Direct Confidentialpair shop Confidentialcommendations and offer other company programs as necessary train and mentor less experienced personnel.
Performs other projects and assignments as directedJOB ConfidentialQUIREMENTS--Minimum Skills and Competencies--:
The Confidentialquirements listed below are Confidentialpresentative of the knowledge, skill and/or ability Confidentialquired.
Confidentialasonable accommodations be made to enable individuals with disabilities to perform the essentinctionlly bilingual in English and Spanish.
High School diploma or equivalent GED Demonstrates working knowledge of the claim systems Preferred, not Confidentialquired Bilingual proficiency English and Spanish is a must with excellent grammar Demonstrates professional phone etiquette Demonstratesmiliarity with company policies/ procedures Demonstrates a working knowledge of departmental organizational structure/function Demonstrates a basic understanding of the insurance industry Demonstrates effective interpersonal skills or Bachelor degree preferred or equivalent Confidentiallated customer service Importante empresa Demonstrates an understanding of the unit-s processes, work practices and procedures and their Confidentiallationship to othnctions Ability to Confidentialsolve conflicts and empathize with customers is critical Confidentialquires knowledge ofsho w to perform a variety of duties orsho w to operate standard equipment:
type wpm Intro to Excel, Word, Demonstrates a thorough understanding of the Integon brand and ability to exhibit the behaviors associated with it High degree of initiative, mature judgment, and discretion--Desired Skills:
- Previous Importante empresa in insurance customer service with personal auto, commercial, motorcycle, Confidentialcreational vehicle, accident and health, supplemental health, and/or homeowners products is preferred--Salary--:
$.
weekly