Compañía Alemana ubicada por venta del astillero busca integrar al área de Bussiness Suport a un **Claims Coordinator.**La persona estará encargada de darle el seguimiento a a las inquietudes de los clientes internos y externos.Es indispensable tener desarrollado el sentido de servicio y procesos de importaciones y exportaciones, además de un nível de **inglés avanzado INDISPENSABLE.****Actividades**:- Track and identify the cause of problems at the farm and take corrective action.- Filing, organizing and maintaining service reports. (Electronic files are preferred).- Collect all relevant information to initiate the claim process (farm name, order number, etc.)- Daily communication with the Charlotte Manager to discuss any new developments and / or problems.- Provide technical service and after-sales service as needed.- Facilitate and coordinate the resolution of the claims / complaints of the services- Work with the other claims coordinator(S) in different regions to reduce warranty costs and improve customer satisfaction.- Keep in touch with other Big Dutchman companies to stay updated of any changes to equipment and installation techniques- Make product recommendations to ensure ease of installation function and / or claim process.- Assist in follow-up visits to facilities to ensure the correct function of the system- Develop a transfer of responsibilities from equipment to end customers once installation is complete- Support for the identification of spare parts.- Establish and maintain quality control for items that create problems in the field- Identify missing, damaged, and incorrect spare parts- Support in reporting the most common problems to the other sales coordinators and Sales team so that they are aware in their respective areas.- Produce and maintain claims reports- In addition to other duties as necessary.**Requisitos**:Licenciatura o ingenieríaExperiência en servicio al cliente de 2 años como mínimoProcesos de importaciones/ExportacionesProactivo (a),Habilidad en el manejo de programasExcelente actitudInglés avanzadoOfrecemos:Seguro de Gastos Médicos MayoresSeguro de VidaVales de DespensaTransporte de la empresaTipo de puesto: Tiempo completoSalario: $23,000.00 al mesBeneficios:- Seguro de gastos médicos mayores- Seguro de vida- Vacaciones superiores a las de ley- Vales de despensaHorario:- Turno de 8 horas
