.Integon is a part of The Allstate Corporation, which means we have the same innovative drive that keeps us a step ahead of our customers' evolving needs. It's how we've become industry leaders in property and casualty insurance servicing. We support our insurance company affiliates by offering property and casualty insurance products inclusive of personal auto, homeowners, RV, motorcycle, small business auto insurance and more. Job Description The Claims FNOL Associate II serves as initial contact for basic claims reporting. This role is responsible for guiding the caller to the appropriate party based on their need and the relevant policy or claim and performing basic clerical duties. Job Description Our BenefitsFull paid during trainingNine days of Paid Time Off (PTO) in addition to regular vacationsFully reported wages to IMSS and InfonavitWeekly food vouchers of $304 MXNWeekly PaymentLife and burial insuranceParking On-siteWellness Center On-siteExclusive coffee shop on-siteSpecial discounts at establishmentsEmployee Referral ProgramMonthly activities and celebrations Job Description This role is responsible for guiding the caller to the appropriate party based on their need and the relevant policy or claim and performing basic clerical duties Key Responsibilities: Establishes a connection with customers to gather and capture information, to file a first notice of loss claimProvides an overview of the basic claims process and information of a general nature to customers.Receives, screens, and routes incoming telephone calls and other electronic correspondence.Contacts or receives contact from customers or other claim-related third parties to obtain and/or provide necessary file information to comply with quality and process standardsFollows established guidelines specific to each claim report or inquiry to include clear and accurate documentationAssist customers with scheduling auto and/or property inspections, and a rental car as neededRemain empathetic, and engaged during customer interactions.Uses online resources, system-generated prompts, and claims knowledge to assist customers, and set expectations for the next steps to resolve their claim Preferred Qualifications: Education and Experience High School Diploma/ GED or equivalent experienceCall Center experience (Preferred)Insurance industry knowledge (Preferred) Functional Skills Ability to empathize with the customer.Performs routine tasks of basic complexity under general supervision.Computer SkillsGood organization skills with timely follow-up skillsGood oral and written communication skillsFully Bilingual (English/Spanish) For this position, we offer up to $ 24,000 MXN. monthly before taxes. Star date: December 6th 2024Last day to apply: November 22nd 2024 Apply today and be part of our team!At Integon, great things happen when our people work together. That's why when you join our team, we make sure it isn't just a job — it's an opportunity