.At Allstate, great things happen when our people work together to protect families and their belongings from life's uncertainties.
For more than 90 years, our innovative drive has kept us a step ahead of our customers' evolving needs.
From advocating for seat belts, air bags, and graduated driving laws to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection.Job DescriptionOur Benefits:Full paid during trainingNine days of Paid Time Off (PTO) in addition to regular vacationsFully reported wages to IMSS and InfonavitWeekly food vouchers of $304 MXNWeekly PaymentLife and burial insuranceParking On-siteWellness Center On-siteExclusive coffee shop on-siteSpecial discounts at establishmentsEmployee Referral ProgramMonthly activities and celebrationsKey Responsibilities:Establishes a connection with customers to gather and capture information, to file a first notice of loss claim.Provides an overview of the basic claims process and information of a general nature to customers.Receives, screens, and routes incoming telephone calls and other electronic correspondence.Contacts or receives contact from customers or other claim-related third parties to obtain and/or provide necessary file information to comply with quality and process standards.Follows established guidelines specific to each claim report or inquiry to include clear and accurate documentation.Assists customers with scheduling auto and/or property inspections, and a rental car as needed.Remains empathetic and engaged during customer interactions.Uses online resources, system-generated prompts, and claims knowledge to assist customers and set expectations for the next steps to resolve their claim.Preferred Qualifications:Education and Experience:High School Diploma/ GED or equivalent experience.Call Center experience (Preferred).Insurance industry knowledge (Preferred).Functional Skills:Ability to empathize with the customer.Performs routine tasks of basic complexity under general supervision.Good organization skills with timely follow-up skills.Good oral and written communication skills.Fully Bilingual (English/Spanish).For this position, we offer up to $24,000 MXN monthly before taxes.Star date: February 14thLast day to apply: January 31Apply today and be part of our team!Compensation:Compensation offered for this role is $0.00 - 1,799,999.25 per day and is based on experience and qualifications.The candidate(s) offered this position will be required to submit to a background investigation.Joining our team isn't just a job — it's an opportunity that takes your skills and pushes them to the next level.
One that encourages you to challenge the status quo and impact the future for the greater good.You'll do all this in a flexible environment that embraces connection and belonging.
With several inclusivity and diversity awards, we've proven that Allstate empowers everyone to lead, drive change, and give back where they work and live