.Integon is a part of The Allstate Corporation, which means we have the same innovative drive that keeps us a step ahead of our customers' evolving needs. It's how we've become industry leaders in property and casualty insurance servicing. We support our insurance company affiliates by offering property and casualty insurance products inclusive of personal auto, homeowners, RV, motorcycle, small business auto insurance and more.The Claims FNOL Associate II serves as initial contact for basic claims reporting. This role is responsible for guiding the caller to the appropriate party based on their need and the relevant policy or claim and performing basic clerical duties.Job Summary: The Claims Customer Care Specialist serves as initial contact for reporting the First Notice of Loss (FNOL) when a customer is filing an insurance claim. This role is responsible for gathering loss details, establishing the claim, and guiding the caller to the appropriate party or resource based on their needs and the relevant policy information. Key Responsibilities: Establishes a connection with customers to gather and capture information, to file a first notice of loss claim Provides an overview of the basic claims process and information of a general nature to customers. Receives, screens, and routes incoming telephone calls and other electronic correspondence Contacts or receives contact from customers or other claim-related third parties to obtain and/or provide necessary file information to comply with quality and process standards Follows established guidelines specific to each claim report or inquiry to include clear and accurate documentation Assist customers with scheduling auto and/or property inspections, and a rental car as needed Remain empathetic, and engaged during customer interactions Uses online resources, system-generated prompts, and claims knowledge to assist customers, and set expectations for the next steps to resolve their claim Supervisory Responsibilities: This job does not have supervisory duties Preferred Qualifications: Education and Experience High School Diploma or GED (preferred) 0-2 years experience (preferred) In lieu of the above education requirements, an equivalent combination of education and experience may be considered. Call Center experience (preferred) Insurance industry knowledge (preferred) Certificates, Licenses, Registrations None Functional Skills Ability to empathize with the customer Performs routine tasks of basic complexity under general supervision Knowledge of Excel and Word Good organization skills with timely follow-up skills Good oral and written communication skills Need to be bilingual in English and Spanish**Compensation**Compensation offered for this role is $0 - 1,200,000 per day and is based on experience and qualifications.At Integon, great things happen when our people work together. That's why when you join our team, we make sure it isn't just a job — it's an opportunity