Integon is a part of The Allstate Corporation, which means we have the same innovative drive that keeps us a step ahead of our customers' evolving needs. It's how we've become industry leaders in property and casualty insurance servicing. We support our insurance company affiliates by offering property and casualty insurance products inclusive of personal auto, homeowners, RV, motorcycle, small business auto insurance and more.
Job Description
The Team Lead I is responsible for leading a complex and occasionally highly complex claim service process and/or directing the work of typically five to ten non-exempt, customer-facing staff. The individual supports the implementation of complex and occasionally highly complex operational initiatives that enable the achievement of Claim, Discipline, Claims Service Area (CSA) or Company business objectives.Our CompanyIntegon Service Co. supports its insurance company affiliates, which offer property and casualty insurance products, including personal auto, homeowners, RV, motorcycle, small business auto insurance and more.With our Mexico headquarters located in Tijuana, Baja California, at Integon, with over 1000 employees, we continue to grow our portfolio of remote positions that can be filled anywhere in the country. We offer the stability of a large corporation with the flexibility of a remote or hybrid career.We continue to build a caring and inclusive company culture and are proud to be certified as a Great Place to Work!What We Offer As a Great Place To Work
Highly competitive compensation and benefits package
Paid Time Off (PTO) additional to your vacation days
Career development and growth opportunities
Full access to our wellness center and wellness initiatives
Being part of an international organization with high exposure to multiple teams across North America
Job Summary:The Team Leader is responsible for leading a complex and occasionally highly complex claim service process and/or directing the work of typically five to ten non-exempt, customer-facing staff. The individual supports the implementation of complex and occasionally highly complex operational initiatives that enable the achievement of Claim, Discipline, Claims Service Area (CSA) or Company business objectives.
Key Responsibilities:
Manages, researches, and resolves complex and occasionally highly complex customer communications, concerns, conflicts, or issues
Summarizes documents and enters into claim system notes
Documents a claim file with notes, evaluations, and decision-making process
Manages multiple complex and occasionally highly complex work assignments with limited guidance provided
Administers company Human Resources policies, seeking input from more experienced Team Leads or FPL as necessary
Gathers, analyzes, and evaluates complex and occasionally highly complex claim processes or procedures; obtains facts and explains complex information
Supervisory Responsibilities:
This job does have supervisory duties
Preferred Qualifications:
Education and Experience
High school diploma or equivalent experience
2 or more years of related experience
Functional Skills
Applies advanced knowledge of insurance policy, coverage, and regulation
Applies advanced knowledge of claim processes, policies, procedures, claim systems, coverage, liability, damage estimating, and/or settlement, and adherence to applicable legal compliance standards
Applies advanced knowledge of analytical procedures to reconcile, manipulate, & recognize patterns of data
Applies advanced knowledge of problem-solving and preparation of complex reports for analysis
Applies advanced negotiation and/or arbitration skills
Applies advanced conflict management and problem resolution skills in managing internal and external customer relationships
May work within complex and occasionally highly complex assignments requiring specialized knowledge in breadth and/or depth in area of expertiseCompensation
Compensation offered for this role is $0 - 1,200,000 per day and is based on experience and qualifications.At Integon, great things happen when our people work together. That's why when you join our team, we make sure it isn't just a job — it's an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. And one where you can impact the future for the greater good.
You'll do all this in a flexible environment that embraces connection and belonging. And with the recognition of several inclusivity and diversity awards, we've proven that Allstate empowers everyone to lead, drive change and give back where they work and live.
Good Hands. Greater Together. In the event you need assistance or accommodation in completing your online application, please contact Integon via WhatsApp at 664.387.5841
Direct General Auto & Life, Personal Express Insurance, Century-National Insurance, ABC Insurance Agencies, NatGen Preferred, NatGen Premier, Seattle Specialty, National General Lender Services, ARS, RAC Insurance Partners, Mountain Valley Indemnity, New Jersey Skylands, Adirondack Insurance Exchange, VelaPoint, Quotit, HealthCompare, AHCP, NHIC, Healthcare Solutions Team, North Star Marketing, Euro Accident.
Benefits National General Holdings Corp. is an Equal Opportunity (EO) employer – Veterans/Disabled and other protected categories. All qualified applicants will receive consideration for employment regardless of any characteristic protected by law. Candidates must possess authorization to work in the United States, as it is not our practice to sponsor individuals for work visas. In the event you need assistance or accommodation in completing your online application, please contact NGIC main office by phone at (336) 435-2000.
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