Claims Reporting

Work from home after four months on site!This role is responsible for guiding the caller to the appropriate party based on their need and the relevant policy or claim and performing basic clerical dutiesKey Responsibilities:- Establishes a connection with customers to gather and capture information, to file a first notice of loss claim- Provides an overview of the basic claims process and information of a general nature to customers.- Receives, screens, and routes incoming telephone calls and other electronic correspondence.- Contacts or receives contact from customers or other claim-related third parties to obtain and/or provide necessary file information to comply with quality and process standards- Follows established guidelines specific to each claim report or inquiry to include clear and accurate documentation- Assist customers with scheduling auto and/or property inspections, and a rental car as needed- Remain empathetic, and engaged during customer interactions.- Uses online resources, system-generated prompts, and claims knowledge to assist customers, and set expectations for the next steps to resolve their claimPay: From $6,000.00 per weekApplication Question(s):- What is your percentage % of English both written and spoken?- To work here you must live in Tijuana OR Rosarito. Where do you live?Work Location: In person