.Claims Quality Assurance SpecialistFlexible Locations: Mexico, Sao Paulo, MadridAbout the RoleIn this role, you will assist the Corporate Solutions (CorSo) Claims Quality Assurance Head by executing the Claims QA program. Through your dedication to the highest technical standards in claim handling, you will support continuous improvement and delivery of technical excellence in CorSo Claims, reinforcing Claims as a critical competitive edge.Reporting to the Head of Quality Assurance (QA), you will be responsible for:performing 'check the checker' claims reviews (technical file reviews)providing feedback on the quality of completed reviews (including reconciliation meetings)conducting calibration training of Team Leads and Regional Reviewersmanaging QA review system tasksIn addition, you will support:analysis of QA data and provide insights and improvement actions (lessons learned) to Claimsreporting of QA review results to global and regional claims managementtargeted technical claim reviewsmaintenance of the global standard operating procedures (SOPs).local teams in aligning local SOPs with the global SOPssystem improvements based on QA and technical claims requirementscontinuous improvement of technical claims excellency through exchange with other claims functions such as recovery, vendor and counter fraudsupport the creation of technical training to enhance claims handling capabilitiesdevelopment of QA Automation through data analytics and generative AIAbout the Team:
- The role is an individual contributor role in the Claims Quality Assurance team which is embedded within the larger Corporate Solutions Claims Governance & Performance Excellence team.About You:
- Bachelor degree (Masters preferred)Proficiency in English, Spanish/PortugueseIn-depth knowledge of technical claims handling5 years related claim QA experience, ideally including leading audits preferredProficiency in data analysis, developing technical and process root cause issuesExperience in developing of performance improvement plans to respond to claims issuesStrong influencing skills and excellent customer service focusChange management and corporate training expertiseAbility to communicate at the senior levelExcellent verbal and written communication skillsAdvanced proficiency in Microsoft Excel and PowerPointPrior LEAN methodology experience is an advantageWe are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.About Swiss ReSwiss Re is one of the world's leading providers of reinsurance, insurance and other forms of insurance-based risk transfer, working to make the world more resilient. We anticipate and manage a wide variety of risks, from natural catastrophes and climate change to cybercrime