Claims Specialist I

About the Role

Transplace, an Uber Freight is looking for experienced customer service professionals with a background in the Claims field.
Our specialists will work closely with claims adjusters to determine if an OS&D issue should be a claim while providing excellent customer service to our customers.
Manage day-to-day aspects of booking, shipping, tracking, and billing on both import and export shipments

Coordination of the OS&D Process

Start OS&D report in access database

Get detailed information i.e., type of issue, Item #s, description of product, etc.
Get disposition from customer

Fill out RA if applicable

Follow up until resolution of issue is complete

Position requires extensive us of PC software to conduct analysis, develop reporting and correspond with customers, TSP and other members of the team

Must have the ability to positively interface with customers and TSP personnel ranging from TCs to claims managers

Complete the 24 hours of courses

Crosstrain a team member for 8 hours

Help on the training of new team members

Basic Qualifications

0-1 years' experience customer service area

Bachelor's degree

Advanced Spanish and English written, oral, and presentation communication skills

Preferred Qualifications

Knowledge of Freight Industry

Microsoft Excel— knowledge of Microsoft Excel including but not limited to VLookup, Pivot Tables and advanced formulas